Title Services Manager

About the Company

Our client is a New York City–based insurance organization operating as part of a larger global property & casualty underwriting and distribution platform. Within this organization, our client maintains a dedicated title insurance services division that supports law firms, lenders, and real estate professionals across New York State with risk reduction, compliance oversight, and closing support — backed by modern technology and attorney-friendly tools. Our client offers the stability and resources of an established, multi-office organization combined with the agility and specialization of a growing title practice. This is an opportunity to help shape the operations of a title department within a well-capitalized, expanding platform.

Role Responsibilities

• Oversee the day-to-day operations of the title department, ensuring smooth workflow from order intake through closing and policy issuance
• Supervise and support title closers, processors, and/or abstractors, coordinating workload and ensuring deadlines and turnaround times are met
• Serve as a liaison between the title department and underwriters, attorneys, lenders, and other transaction parties
• Monitor compliance with New York title insurance regulations, recording requirements, and underwriting guidelines
• Manage office administration functions, including vendor relationships, supplies, scheduling, and general department logistics
• Assist with onboarding and training of new title staff, and help coordinate HR-related administrative tasks for the department
• Track and report on department metrics (volume, turnaround time, error rates) to leadership
• Handle escalated client or transaction issues, ensuring timely resolution
• Support budget tracking, invoicing, and billing oversight for the title operation
• Help identify and implement process improvements and technology adoption to increase efficiency

Role Requirements

• 5+ years of experience in the New York title insurance industry, ideally including time at a New York title agency, abstract company, or underwriter
• Working knowledge of New York title insurance practices and regulations (e.g., ACRIS, TP-584 filings, transfer tax/mansion tax calculations, recording procedures)
• Prior supervisory or office management experience, with the ability to lead and coordinate a team
• Familiarity with title production software (e.g., SoftPro, RamQuest, or similar platforms)
• Strong organizational skills and the ability to manage multiple transactions and priorities simultaneously
• Excellent written and verbal communication skills, with comfort interfacing directly with attorneys, lenders, and underwriters
• Proficiency with Microsoft Office and general office systems
• A New York title insurance license, or willingness to obtain one, is a plus
• Bachelor's degree preferred, but relevant industry experience will be considered in lieu of a degree