Client Experience Associate
$17 per hourXBP ASIA
Job Description Job Summary/Objective Performs the mailroom function; verifies accuracy of work. Essential Functions and Responsibilities:
- Help customers throughout day with questions by demonstrating excellent customer service
- Be familiar with all site building operation
- Operate X-ray machine
- Quality check all mail throughout day
- Accurately sort USPS/interoffice and accountable mail
- Accurately deliver mail to customers
- Accurately sort mail throughout day
- Open, prep and sort PO Box mail
- Document checks, USPS, PO Box mail and other logs as required
- Receive and verify incoming accountable mail
- Process and track all incoming/outgoing accountable mail electronic and manual
- Process incoming/outgoing pouch mail daily
- Deliver and obtain signatures for all incoming accountable mail
- Run end of the day UPS/DHL/USPS reports
- Obtain signatures for all outside delivery services for incoming accountable mail
- Obtain signatures from couriers for all outgoing mail and maintain manual log for UPS and DHL
- Process outgoing mail accordingly
- Conduct mail runs throughout day in a timely manner
- Count and log all mail volumes throughout day and update site metric
- Maintain metering machine as required
- Deliver and stock copy paper at designated areas
- Clean, organize and stock mail stop areas
- Look up and research improperly addressed mail
- Log all non-conformances throughout day
- Conduct and participate in daily huddles
- Maintain a clean and organized work area.
- Participate in training and cross training of tasks
- Consistently adhere to business procedure guidelines
- Demonstrate follow up and follow through skills
- Follow the Exela Business Practice Guidelines
- Demonstrate initiative and dedication to the job
- Personal Development
- Participate in daily huddles with team
- Professional conduct and dress
- Adhere to safety regulations and requirements
- H.S. diploma or equivalent
- Ability to read, write and speak English
- Required to work at computer for long periods
- Required to stand, walk, simple grasp, reach with hand and arms.
- Required to regularly sit, talk or hear
- Required to possess close vision and ability to focus
- Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.
- Repetitive motion is required; may require twisting/bending/climbing
- May lift up to 25 lbs. frequently
- Previous experience with data entry desirable
- Repetitive motion is required: may require twisting/bending/climbing
Vacancy posted 4 days ago
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