ServiceNow Technical Architect

Job Family:SAAS/PAAS/Cloud ConsultingTravel Required:Up to 10%Clearance Required:Ability to Obtain Public TrustWhat You Will Do:Serve as a ServiceNow Technical Architect and Subject Matter Expert, leading the design, implementation, and optimization of complex, enterprise-scale solutions on the ServiceNow platformDefine and own the enterprise ServiceNow architecture roadmap, ensuring alignment with business strategy, security requirements, and IT objectivesTranslate complex business and technical requirements into scalable, maintainable, and integrated ServiceNow solutionsLead the end-to-end architecture and design across platform capabilities, including ITSM, ITOM, HRSD, SecOps, and App EngineArchitect and oversee complex integrations using REST/SOAP APIs, IntegrationHub, MID Server, and event-driven patternsEstablish and enforce platform governance, development standards, and architectural guardrailsProvide hands-on guidance in configuration and development, including scoped applications, workflows, Flow Designer, and automation solutionsConduct architecture reviews, code reviews, and platform health assessments to ensure quality, performance, and scalabilityDesign and implement reusable and scalable platform components aligned with ServiceNow best practicesLead platform lifecycle management, including upgrade planning, regression strategy, and release managementDrive adoption of DevSecOps practices, including CI/CD pipelines, automated testing, and source controlProvide technical leadership and mentorship to developers and administrators; act as an escalation point for complex technical challengesCollaborate with executive and working-level stakeholders to align platform capabilities to mission and business outcomesEvaluate and recommend emerging ServiceNow capabilities, including AI/automation and advanced analyticsWhat You Will Need:Minimum of TEN (10) years of relevant experience, including SEVEN (7) years of hands-on ServiceNow experienceProven experience serving as a lead or enterprise ServiceNow Architect on large-scale, multi-module implementationsBachelor’s degree in an IT-related fieldActive ServiceNow Certified System Administrator (CSA) certificationStrong expertise in ServiceNow platform architecture, including CMDB, CSDM, data modeling, and domain separationDemonstrated experience designing and implementing complex enterprise integrationsExperience with platform scalability, performance tuning, and instance optimizationStrong understanding of security architecture, including role-based access controls and compliance frameworks (e.g., NIST, FedRAMP)Proven ability to establish and enforce governance frameworks, SDLC processes, and development standardsExperience with DevOps/CI-CD tools (e.g., Git, Azure DevOps, Jenkins) for ServiceNow deliveryAbility to communicate complex technical concepts to executive stakeholders and influence strategic decisionsMust be able to OBTAIN and MAINTAIN a Federal or DoD Public Trust (active DHS Public Trust preferred)US Citizenship is contractually required for this roleSelected candidate must be able to commute to the client site when neededWhat Would Be Nice To Have:ServiceNow Certified Master Architect (CMA), Certified Technical Architect (CTA), and/or ArchX certifications (CTA strongly preferred or in progress)Experience implementing and governing Common Service Data Model (CSDM) and mature CMDB strategiesPrior experience leading enterprise-scale ServiceNow transformations or platform consolidationsExperience with AI-driven capabilities (e.g., Now Assist, Predictive Intelligence, Automation Engine)Familiarity with enterprise architecture frameworks (e.g., TOGAF)Experience integrating ServiceNow with cloud platforms and enterprise systems (Azure, AWS, SAP, Salesforce, etc.)Background supporting Authority to Operate (ATO) processes in federal environmentsExperience in federal consulting or public sector environmentsStrong alignment with ITIL/ITSM best practicesWhat We Offer:Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave and Adoption Assistance401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityStudent Loan PayDownTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramMobility StipendAbout GuidehouseGuidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or View email address on click.appcast.io. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact View email address on click.appcast.io. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. #J-18808-Ljbffr Guidehouse-Inc.