IT infrastructure Analyst

Job Description Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dedicated IT Infrastructure Analyst. The IT Infrastructure Analyst is responsible for the day‑to‑day support, maintenance, and optimization of the company's IT infrastructure throughout North America. This role supports a modern, cloud‑hosted server environment, Cisco Meraki networking and physical security systems, and a Microsoft 365 ecosystem. The analyst collaborates with senior infrastructure architects and engineers and thrives in a fast‑paced distribution environment where uptime and reliability are critical to business operations. Key Responsibilities Escalate and resolve IT infrastructure helpdesk tickets/incidents; supplement help desk as needed. Maintain current documentation for systems, configurations, and procedures; coordinate with vendors/MSPs and manage service contracts. Support IT projects (migrations, upgrades, and new site deployments), including travel to install/coordinate infrastructure at new distribution centers and stores. Manage and troubleshoot Cisco Meraki networking (switches, Wi‑Fi access points, security appliances) across all locations. Monitor network performance and connectivity; optimize bandwidth utilization and configure/maintain VLANs, VPNs, firewall policies, and segmentation. Coordinate Meraki network deployments/refreshes and maintain network documentation (topology, IP management, hardware inventory). Administer Cisco Meraki cameras/physical security: configurations, retention policies, user access, placement coordination, and timely troubleshooting. Support Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive, Intune) including Entra ID user/licensing/conditional access and M365 security/compliance (Defender, DLP, MFA). Required Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field, or Associate degree in a related field with equivalent hands‑on IT experience. 3–5 years hands‑on IT infrastructure experience, including strong troubleshooting across servers, networking, and end‑user systems. Cloud and Microsoft skills: manage cloud‑hosted environments (Azure/AWS or similar) and administer Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive, hybrid AD/Entra, Intune). Cisco Meraki networking/physical security experience: switches, access points, MX security appliances, and hands‑on work in the Meraki dashboard. Networking + Windows fundamentals: TCP/IP, DNS/DHCP, VLANs, VPNs, firewall management, plus Windows Server/Active Directory and Group Policy. Documentation and communication strengths; ability to manage accurate records and clearly explain technical concepts. Preferred Qualifications Cisco Meraki certification (CMNA or equivalent) and Microsoft certifications (MS‑102, AZ‑104, or equivalent). Multi‑site/distribution/warehouse support; barcode scanner support; ITIL/ITSM exposure. IT/security and modernization: Intune/MDM experience, vulnerability management/patch compliance, and familiarity with AI models. Health Insurance Health Savings Account Vision Insurance Life Insurance Disability Insurance (Short‑term and Long‑term) Employee Assistance Program (EAP) Tuition Reimbursement & Professional Development Paid Vacation & Sick time Company Paid Holiday's 401(k) Plan with Employer Match Employee Discount Program Company Paid Volunteer Time Off Equal Opportunity Statement Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence. #J-18808-Ljbffr