Station Terminal Operation Control (STOC) Coordinator (PT)

Purpose of position To provide support services for airport day-to-day operations ensuring the highest level of customer service is delivered. Key responsibilities Maintain radio communication with flight crews and ground personnel. Receive and relay information between flight crews, ramp, sales, commissary and maintenance personnel. Plot gate assignments on Gate Management System and plan/coordinate aircraft towing in accordance with gating restrictions to ensure safe movement of aircraft, personnel and passengers. Monitor forecasts and routing changes, forecast all changes in arrival/departure times, notify appropriate personnel and update FIDS/FMIS screens accordingly. Investigate delays and code them in the appropriate Airport Operations systems. Assist in other related duties as instructed by shift manager/supervisor. Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers. Perform other related duties, as assigned. Required qualifications High School Diploma or equivalent. Proficiency in working with multi computer screen system. Demonstrated ability to thrive in a fast-paced, high stress environment. Excellent multitasking and decision-making skills. Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment). Willing and able to work varying shifts. Ability to remain seated for extended periods while working at a computer workstation. English language fluency or working knowledge. Note: Bilingualism (English and French) is required to work in Montreal. Preferred Qualifications Post-Secondary Degree. Restricted Radio Operator Certificate. Customer service experience. Experience in the airline industry. Experience using the ALTEA reservation system. Experience with Microsoft Word, Excel, Outlook and Teams. Jazz Aviation