Health Technician (Telehealth Clinical)

Job Title

This position functions above the full performance level for the Health Technician (Telehealth Clinical) position and serves in an advanced role.

The incumbent performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care as well as participating in the programmatic development and advanced support of the facility-wide telehealth program. The incumbent is expected to be able to exercise independent judgement and will often provide guidance to less experienced staff members and will require minimal direct supervision. This advanced position functions above the full performance level and therefore requires the performance of higher-level duties which must consist of significant scope, complexity (difficulty) and range of variety and be performed by the incumbent at least 25% of the time. The higher-level duties associated with this advanced-level position may include, but are not limited to:

• Coordinating, installing, maintaining and managing the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT;
• Providing established standardized competency based training, guidance and information on the use of advanced telehealth technologies to patients, staff, and providers;
• Providing established standardized competency based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs;
• Participating in performance improvement activities aimed at improving the efficiency of the patient telehealth processes;
• Developing reporting procedures, sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures;
• Coordinating clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource based scheduling;
• Supporting designated complex telehealth programs that require advanced technical skillsets.

Work Schedule: Monday through Friday, 7:30 a.m. to 4:00 p.m.

Recruitment Incentive (Sign-on Bonus): Not authorized.

Permanent Change of Station (Relocation Assistance): Not authorized.

Telework: Ad-Hoc eligible.

Virtual: This is not a virtual position.

Functional Statement #: F02721

Permanent Change of Station (PCS): Not authorized.