Game Guide (Fisherman's Wharf)

Game Guides

Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day!

Game Guides at The Escape Game will lead guests through our escape rooms thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.

Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG's software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.

How Game Guides Serve Our Guests and Our Team

Embodying our mission, vision, and values during every shift

Leading groups of 2-12 in fun, friendly conversation

Collecting information and making meaningful connections with guests

Enthusiastically explaining TEG games and products

Using Game Guide software to monitor games and assist guests

Using HMI (Human-Machine Interface) to operate our games

Giving a recap of the experience in the outro

Ensuring operational excellence on shift by:

Ensuring game components function properly

Using setup sheets to accurately reset games

Cleaning games and TEG's facility

Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned

Restocking inventory

Completing necessary reports

Immediately and graciously resolving service failures

Ensuring each guest has a five-star experience and leaves happy

Requirements

Flexible availability. This role works nights, weekends, and/or holidays.

Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.

Must be able to use small tools and strong magnets when resetting our games.

Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.

Excellent communication skills when speaking with our guests.

Align with TEG's Uniform Standards.

Benefits for Full Time Team Members

• 401(k)
• 401(k) matching
• Health Insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule