Customer Service Rep

Investing in You, join a 100-year-old, family-owned leader in Ag - and grow with us!

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

"We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you."

Role Overview:

A Customer & Business Solutions Representative II works in all aspects of customer service including product selection, order processing, and inventory management. This role may also involve helping in the warehouse-from stocking and retrieving items to making deliveries, operating a forklift, maintaining a safe and organized work environment, and supporting general branch needs.


A Sample of What You'll Do in this Role:

• Handle electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software
  
  

• Respond to customer sales inquiries in a timely, accurate, and appropriate manner
  
  

• Submit and code bills and invoices to the AP department for payment
  
  

• Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs
  
  

• Conduct monthly inventory cycle counts and annual inventory
  
  

• Support the Sales Team with accurate customer pricing and quickly resolve any inquiries or concerns
  
  

• Prepare reports under manager's supervision
  
  

• Aid team members in administrative tasks
  
  

What You Bring to the Role:

• 2+ years of experience
  
  

• Proficiency with Microsoft Office Suite
  
  

• Experience using JD Edwards or similar ERP system (JDE training will be provided if needed)
  
  

• The ability to accurately apply basic math concepts such as fractions, percentages, and ratios
  
  

• Mobility to move freely across uneven terrain both indoors and outdoors safely
  
  

• High School Diploma or equivalent
  
  

Your Digital & Technology Capabilities:

• Proficiency with Microsoft Office Suite and the ability to learn and effectively utilize business systems such as JD Edwards ERP
  
  

• Comfort using digital collaboration and communication tools, including Microsoft Teams, to support customer service and cross-functional teamwork
  
  

• Ability to leverage data, reporting tools, and AI-powered productivity tools such as Microsoft Copilot to improve accuracy, efficiency, and decision-making
  
  

What Makes You a Great Fit:

• You have strong interpersonal and effective communication skills
  
  

• You have good organizational skills with strong attention to detail
  
  

• You're able to respond professionally to inquiries or complaints
  
  

• You read, write, and speak English fluently
  
  

Compensation and Benefits:

• The base compensation for this position ranges from $17.45 to $23.29 per hour. Please note that wages may vary depending on skills and experience.
  
  

• This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits:
  
  

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our Commitment to Diversity & Inclusion:

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis is for and about people

Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur-Ellis invests in the industry's best workforce

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

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