Solution Architect - Customer Experience Solutions

Solution Architect - Customer Experience Solutions Customer Experience Solutions is responsible for customer-facing IT systems of SNCB, including commercial channels and products, passenger information systems and systems for stations, facilities and buildings. As a Domain Architect you are responsible for the IT architecture of a business domain at enterprise level. You work together on the corporate business capability map (what) linking to the (how) people, processes, data and systems realizing them. You work closely together with portfolio management to define Roadmaps based on the needs of the business and future target state architectures. In case of projects you assure the proper guidance within the established reference architecture and IT vision and strategy. Job Description & Responsibilities Ensure the architecture of the products you’re assigned to is sound, well‑understood and continues to evolve in a direction that best supports the business case and follows existing guardrails. Facilitate the architectural debate, ensuring conscious decisions and trade‑offs (or derived risks) are well understood internally and externally. Serve as key partner working between business stakeholders, IT managers, enterprise architects, domain architects and delivery teams. Validate solution design and follow up its implementation, ensuring correct software implementation of the architecture. Share knowledge across colleagues. Evaluate project constraints to find alternatives, alleviate risks, and perform re‑engineering when required. Update stakeholders about any issues connected to the architecture. Take care of the architectural analysis of epics. Qualifications Master in Informatics or Master in Computer Science (or related) or equivalent by experience. At least 5 years of relevant experience as solution architect. Familiar with modern architectural paradigms and their application. Broad knowledge of technologies, able to collaborate efficiently with experts and assess the impact of a technological choice on the architectural design. Experience with Cloud Solutions, Docker & Kubernetes, database systems (relational, document, key/value, graph, search, data warehouse, etc.) and data engineering frameworks, messaging & eventing systems, connectivity & networking concepts, communication protocols and technologies ( WS, REST, OAuth, OIDC, SAML, GraphQL, etc.), API design with Swagger, ArchiMate, secure software practices, SDLC, devops, architecture modelling languages (UML, EER, Archimate, etc.). Hands‑on experience with common software engineering practices and architecture modelling practices & languages. Strong communication skills in both technical and layman’s terms, team oriented, able to share knowledge, embrace change, and learn from past experiences. Affinity with product design and engineering top‑notch digital products. Ability to handle the pressure and flexibility of a dynamic company. Fluent in Dutch, French and English. Having domiciliation/permanent residence in Belgium. Our offer Within our open corporate culture, you contribute to the digital transformation of SNCB. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work‑life balance and a competitive salary, you will receive the following benefits: The possibility to work remotely + flexible working hours. 35 days of leave. A company car + a public transport season ticket. A target bonus. A comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members). Hospitalisation and dental care for the whole family. Outpatient costs (medical costs separate from hospitalisation). Group insurance: supplementary pension, work disability and death (cafeteria plan). Accidents at work (extralegal). Meal vouchers and eco-vouchers. Net allowances for remote working and car wash + internet budget. #J-18808-Ljbffr