Other Service Line - GeoSpatial Analyst MAP - GSANLT

Senior macOS Engineer / MDM Specialist (L3 Support)

What are the top three skills required for this role?

1. macOS engineering/support

2. MDM platform support (Jamf, Workspace ONE)

3. Apple ecosystem support (ABM, ADE, VPP, Config profiles etc)

Job Description/Responsibilities

Role Overview: We are seeking a highly skilled macOS Engineer to provide L3 support, drive enterprise-scale MDM administration, and lead continuous improvement initiatives across the Apple ecosystem. The role requires deep technical expertise, strong stakeholder collaboration, and the ability to operate effectively in a high-pressure enterprise environment.

Key Responsibilities:

• Act as L3 escalation point for macOS incidents and problems, owning high-severity issues through resolution, including detailed root-cause analysis.
• Administer and optimize Mobile Device Management (MDM) platforms (e.g., Jamf, Workspace ONE) at enterprise scale.
• Develop and maintain scripts and automation to reduce operational overhead, accelerate remediation, and improve endpoint telemetry.
• Collaborate with Security, Networking, and Service Desk teams to standardize solutions, enhance knowledge base content, and uplift L1/L2 capabilities.
• Monitor endpoint fleet health, track KPIs (compliance, patching, incident trends), and drive continuous improvement initiatives.
• Support cross-platform environments, including interface with Windows teams, and provide assistance for VDI/Citrix environments as needed.
• Produce and maintain high-quality documentation, runbooks, and change records; actively contribute to change and release management processes.

Required Qualifications & Experience:

• 5+ years of hands-on experience in Desktop Support and macOS engineering.
• 5+ years of experience managing MDM platforms (Jamf, Workspace ONE) in large enterprise environments (10,000+ devices).
• Strong expertise in the Apple ecosystem, including: Apple Business Manager (ABM), Automated Device Enrollment (ADE), Volume Purchase Program (VPP), Configuration profiles and policy frameworks.
• Advanced troubleshooting skills across: Networking, Wi-Fi, VPN, Identity/SSO and authentication, Certificates and endpoint security.
• Demonstrated ability to work independently, prioritize effectively, and perform under pressure with clear communication.
• Proven stakeholder management and cross-functional collaboration skills.

Preferred Skills (Optional): Experience with scripting (Bash, Python) for macOS automation. Familiarity with security compliance frameworks and endpoint hardening. Exposure to hybrid enterprise environments (macOS, Windows, VDI).