ITM Services Teller

ITM Services Teller

At TFCU, we welcome people of all backgrounds. We know that embracing a diverse team makes us a stronger and better organization. Here you can expect a professional workplace where all employees have the opportunity to feel seen, respected, valued and heard.

Tinker Federal Credit Union's Interactive Teller Machine (ITM) Services department has an immediate opening for a full-time ITM Services Teller! This is an exciting opportunity to be part of the nation's leading credit unions! We offer competitive pay, a robust benefits package, a "smart casual dress code" and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU!

Key Responsibilities

As a ITM Services Teller, you will:

• Providing a wide variety of TFCU Services to members through virtual channels.
• Promote credit union products and services using various delivery methods.
• Assist new and existing members by offering guidance on credit union services and current promotions.
• Serve as the face of the credit union, greeting and assisting members while following standard operating procedures.
• Delivering high-quality service through video conferencing and support members with basic account transactions remotely.

Salary Range

This is a non-exempt position. The starting hourly rate is $20.00 per hour; however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity.

Schedule

The regular schedule is Monday through Friday, 9:00 AM6:00 PM, with rotating Saturday shifts from 8:00 AM12:00 PM. Schedule flexibility is required, as employees will rotate into a closing shift of 9:30 AM6:30 PM for one week each month.

Qualifications

You must have a high school diploma or equivalent which is required and one-year of applicable work experience in a related position is preferred.

• Previous Teller/ITM Teller experience from a bank or credit union is preferred
• Bilingual English/Spanish candidates are strongly encouraged to apply!

Licensing & Certification

• Incumbent Bonding REQUIRED by TFCU's chosen authority.
• TFCU University certification required and completed during training period.
• Complete and pass regulations training during training period.

Remote Work Opportunities:

• After completing training, which may take up to 3 months depending on your experience and learning style, you'll have the opportunity to transition to a hybrid/remote schedule.
• All necessary computer equipment will be provided to support your remote work setup.

Keys to Success

To thrive in this role, you should demonstrate:

• Comfort with virtual communication, including video interaction.
• Strong communication skills and a collaborative mindset.
• Analytical thinking and proactive problem-solving abilities.
• Adaptability and initiative to handle a variety of member needs and situations.
• Flexibility with scheduling, including rotating Saturday availability.
• Working knowledge of credit union policies, procedures, products, and services.
• Ability to multitask in a fast-paced, virtual member service environment.
• Knowledge of federal and state regulations, privacy/confidentiality guidelines, and cash handling procedures.
• Symitar navigation, NCR/Enterprise systems, Reg CC, Reg DD, Reg J, Deluxe, Home Branch Messaging, MoneyGram, InfoImage, Co-Op locator, Synergy, QuickAssist, and Reg E Monetary Instrument log.

Tinker Federal Credit Union is an Equal Opportunity Employer and is committed to providing an environment free of harassment and discrimination. We celebrate the unique differences of our employees, and welcome people of all backgrounds. We do not discriminate on the basis of race, religion, color, national origin, sex, age, marital status veteran status, disability status, pregnancy status, parental status, political affiliation, or any other status protected by law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition at View email address on click.appcast.io.

Tinker Federal Credit Union