General Manager | Hot Concept! | Manchester, CT #ZSB 3648727

Job Description

Job Description

Bring your leadership to the table and take the helm as our next General Manager ! Were looking for a dynamic, people-driven leader whos passionate about great food, exceptional hospitality, and building high-performing teams. In this role, youll oversee all aspects of daily restaurant operations from hiring, training, and inspiring your team to ensuring every guest enjoys a gold-standard experience. Youll manage schedules, maintain top-quality food and beverage standards, safeguard the safety of guests and staff, and help drive operational success to meet and exceed company goals. If youre ready to lead, inspire, and deliver excellence every day, this is your opportunity to make a lasting impact.

Duties & Responsibilities:

OperationalExecution

• Conduct daily briefings on matters of importance to the team
• Manage all necessary repair and maintenance issues
• Manage the Restaurant Risk Review audit process and implement necessary changes in the discretion of the management team to ensure 100% compliance with audit standards
• Manage local restaurant marketing, sales building, and community involvement
• Update the daily communication board with key restaurant and promotion announcements
• Facilitate and participate in Continued Education Program including creating training programs
• Exercise discretion and independent judgment in facilitating zone management (Hospitality, Guest Relations, Quality Fast)
• Perform Open/Mid-Day/Closing duties
• Facilitate 10 Minute drills with team members focusing on cleaning and sanitation
• Ensure 100% compliance with all Company policies and laws, including health and safety standards

Food & Beverage Execution

• Ensure safety & sanitation
• Monitor food and beverage quality and execution
• Conduct Quarterly Food Reviews with DO or RKOM
• Prepare and receive orders of food and beverages, utilizing judgment to increase and decrease orders depending on peaks in business, large parties and promotions
• Conduct weekly inventories to ensure that proper levels are stocked and to assess ordering patterns and changes
• Monitor and validate daily prep production

Team Member Relations

• Monitor and facilitate team member recognition
• Make recommendations concerning development, promotion, and disciplinary action affecting team members
• Make hiring and termination decisions
• Cooperate with Team Member Relations Department and management team in investigating Team Member Hotline and Home Office inquiries relating to restaurant

Service Execution and Guest Relations

• Train, coach, and develop team members to ensure they are providing Gold Standard service to guests
• Manage guest relations and guest recovery

Necessary Skills & Requirements:

• Minimum of 5 years full service, high volume, casual dining restaurant management experience
• High personal integrity, professionalism and maturity
• Ability to work in a fast paced environment
• Solid relationship management and performance management skills
• Ability to motivate and direct team members and work effectively in management team
• Strong understanding of writing goals and objectives
• Good communication skills
• Exceptional interpersonal skills, with a focus on listening and questioning skills
• Strong writing and documentation skills
• Ability to absorb and retain information quickly
• Keen attention to detail
• Proven problem-solving abilities
• Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a high-performance, fast paced environment
• Exceptional guest service orientation
• Experience working in a team-oriented, collaborative environment
• Ability to stand and walk around a restaurant to supervise operations for the duration of an 8-10 hour shift
• Ability to lift 50 pounds
• Ability to bend, stoop, and raise arms above head on occasion
• Ability to speak, read, and write English

Salary :Commensurate with experience

This is more than a jobits a leadership opportunity to make a real impact. If youre ready to bring energy, integrity, and world-class hospitality to the table, we want to hear from you

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#STS \nCompany Description

Superior Talent Source is a niche search agency specializing in executive placement nationwide with leading restaurants, hotels country clubs and resorts across the United States.

Our recruiters have decades of experience in recruiting for the Hospitality industry, and they have built up an excellent network of relationships as well as a deep understanding of the marketplace.

Our recruiter's expertise together with our approach is focused on finding the right fit for both candidate and client, whilst delivering a quality service.

Our success is built on investing in relationships and doing it the right way. Going beyond phone calls and e-mails, taking the time to attend conferences, being active members of professional groups and social media. Getting to know clients and candidates on a personal level and supporting and nurturing the relationships we establish.

Lastly, we know what it takes and how to match the right candidate to the right client.

Company Description

Superior Talent Source is a niche search agency specializing in executive placement nationwide with leading restaurants, hotels country clubs and resorts across the United States.\r\n\r\nOur recruiters have decades of experience in recruiting for the Hospitality industry, and they have built up an excellent network of relationships as well as a deep understanding of the marketplace.\r\n\r\nOur recruiter's expertise together with our approach is focused on finding the right fit for both candidate and client, whilst delivering a quality service.\r\n\r\nOur success is built on investing in relationships and doing it the right way. Going beyond phone calls and e-mails, taking the time to attend conferences, being active members of professional groups and social media. Getting to know clients and candidates on a personal level and supporting and nurturing the relationships we establish.\r\n\r\nLastly, we know what it takes and how to match the right candidate to the right client.