Supervisory Medical Support Assistant

Job Title

Major duties include, but are not limited to the following:

• Serves as the direct line supervisor for all assigned MSA staff which includes at least (1) Lead MSA and is responsible for the daily oversight of the area in which they are assigned, providing direct supervision, guidance, and leadership.
• Resource in providing technical counsel to meet procedural, legal, and administrative requirements relating to the care and treatment of Veterans, thus achieving maximum utilization of Sioux Falls Veteran Affairs Healthcare System (SFVAHCS) resources and within the CC. Care is delivered in a team-based model which includes Registered Nurses and MSA's. CC arranges all care outside the SFVAHCS for Veterans.
• Works collaboratively with other members of an expanded healthcare team including pharmacists, social workers, dietitians, and all clinical service lines to provide a robust interdisciplinary approach to care.
• Important interfaces and collaborations also occur with larger health care system providers including VA and Non-VA specialists, hospitals, diagnostic and treating facilities, and community base programs.
• Plans and completes advance level tasks based on observance of protocols and accepted clinical practices while exercising full supervisory responsibility over subordinate staff and lead MSA.
• Directly handles or delegates responsibilities for resolutions of problems or unusual situations and makes decisions on appropriate action to be taken.
• Has thorough knowledge of VHA Directives for VHA Outpatient Scheduling Processes and Procedures, VA regulations, Veteran Care Agreement (VCA), Systems Redesign Principles, Local Medical Center Memorandum/policies, Standard Operating Procedures (SOPs), priorities for care, Release of Information (ROI), Health Information Portability, Accountability Act (HIPAA) Law, and the Freedom of Information Act (FOIA).
• Provides supervisory medical administrative support and, is an integral member of CC leadership to effectively carry out day-to-day administrative operations of CC.
• Provides excellent customer service and must adhere to VA local, National, and Service policies and procedures.
• Skilled in compiling readily available data from prescribed sources; knowledge of the organization to search records, files, or electronic data banks to locate information needed, and to verify information given.
• Utilizes computerized programs and databases to enter, modify and retrieve sensitive information and various data into or from electronic medical records, scheduling system, and/or reporting formats. Promotes Veteran registration for and utilization of My Healthy Vet (MHV), VA Online Scheduling, (VAOS), and other communication programs.
• Possess knowledge of clinical processes and services to function in and interact with various clinics throughout the hospital.
• Knowledge of and ability to apply policies and procedures associated with operational activities that affect workload data.
• Responsible for assuring accurate appointment management and the coordination of all administrative information between the professional staff and the Veteran. This includes verifying demographic information, scheduling appointments, data entry, and administratively managing consultation requests.
• Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topics. Maintains CC Committees and notes from meetings as directed.
• Knowledge of quality assurance/performance improvement principles and is responsible for assuring these administrative functions are carried out in the performance of their duties.
• May be required to conduct individual quality assurance audits/process improvement time studies.
• Knowledgeable of Joint Commission requirements specific to his or her job, such as Veterans' rights, emergency preparedness, information security, ethical conduct, and environment of care.
• Demonstrates advanced knowledge of managing workflow and adheres to VHA National and Local guidance.
• Makes decisions and empowers others to collaborate in order to resolve problems within a complex system environment.
• Applies knowledge of policies and procedures to subordinates associated with operational activities that affect Veteran flow, Veteran care, and revenue process.
• Works independently. And works in a proficient and self-directed manner in order to accomplish a wide variety of tasks, to include setting priorities and coordination of work.

Work Schedule: Monday - Friday; 8am to 4:30pm

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 000000

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

US Department of Veterans Affairs