Shift Lead

Shift Lead Position Profile The Shift Lead works with the Practice Manager and/or Chief of Staff to guide the team, ensuring maximum productivity, profitability, and quality care for patients and clients. Responsibilities Assist and support hospital leadership in developing an efficient, productive team that provides the highest quality care and service to pets and clients. Follow Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand. Supervise the team day‑to‑day when called upon and ensure quality medical care, exceptional client service, associate engagement, and maximum productivity. Create an environment where the team can deliver efficient, effective veterinary care and foster associate engagement. Provide exemplary client service, ensuring all associates do the same, including client education about optimum wellness plans, preventive care, pet health needs, hospital services, and marketing campaigns; resolve client issues effectively. Assist in scheduling associates to meet client needs, proactively plan time off and continuing education scheduling. Ensure compliance with all practice policies and procedures and Banfield dress and grooming guidelines. Qualifications Belief that preventive care is essential for a long, healthy life for each pet. Passion for providing exceptional client and pet experiences. Availability to work weekend and evening shifts. Comfortable working in an environment with loud noise and strong smells. Minimum 18 years of age. At least two years of veterinary hospital experience. Drug‑free, smoke‑free, equal‑opportunity environment. Pay Range $17.57 - $22.45 Hourly (rate determined by experience, skill level, and location). Benefits Comprehensive Medical, Dental, and Vision Insurance Generous Retirement Plans (401(k) and Roth) – company match Student Debt Relief Program (for Full‑Time DVMs) Paid Time Off and Holidays Top‑Tier Mental Health and Well‑Being Resources Associate Life Insurance (company‑paid) & Supplemental Life Insurance Company‑Paid Short‑ and Long‑Term Disability Flexible Spending Accounts (FSA) Health Savings Account (HSA) Paid Parental Leave Continuing Education Allowance (for Eligible Positions) Back‑Up Child and Elder Care & Family Support Resources Fertility and Family Building Support Digital Exercise Therapy Voluntary Protection Benefits Legal Plan Identity Protection Commuter Benefits Three Free Optimum Wellness Plans for Pets Exclusive Discounts Equal Opportunity Employer Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with a disability. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment. #J-18808-Ljbffr