Epic Analyst 3 - Patient Experience, Full Time, Days

Department: Jackson Memorial Hospital - Epic EHR, Patient Experience

Address: 1611 NW 12th Ave, Miami, Florida, 33136

Shift details: Full-Time, Days

Why Jackson:

Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine.

Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do.

Location Perks

• No State Income Tax - Florida's tax-friendly policies allow individuals and businesses to retain more of their earnings.
• Multicultural Environment - A rich blend of Latin American, Caribbean, and international cultures creates a vibrant, inclusive community.
• Year-Round Tropical Weather - With over 248 sunny days annually, Miami offers an ideal climate for outdoor living.
• Global Connectivity - Miami International Airport offers direct access to major global markets, enhancing business and travel opportunities.

Summary

The Epic Analyst 3 serves as an advanced-level professional responsible for the high-complexity build, configuration, and optimization of assigned Epic modules. Operating with a high degree of independence, this role leads specialized initiatives and translates intricate clinical or business requirements into sophisticated system solutions that drive enterprise-wide efficiency. The Analyst 3 serves as a key escalation point for complex technical issues and provides dedicated mentorship to junior staff to ensure adherence to build standards and best practices.

Responsibilities

• Advanced Configuration: Independently lead the analysis, design, build, and optimization of complex Epic workflows, ensuring alignment with enterprise standards and best practices.
• Project Leadership: Serve as the application lead for medium-to-large projects, including upgrades, new feature rollouts, and workflow redesign initiatives.
• Expert Support & Troubleshooting: Act as the primary escalation point for Level 1-2 analysts to resolve high-complexity technical issues and perform in-depth root cause analysis.
• Strategic Partnership: Partner with clinical and operational leadership to translate business requirements into scalable system solutions that improve efficiency and patient safety.
• Mentorship & Quality: Provide technical guidance and mentorship to junior staff while maintaining rigorous documentation and testing standards.
• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
• Perform all other tasks as assigned.
• Configure and optimize patient-facing platforms including MyChart, Cheers Campaigns, and Welcome Kiosks.
• Lead digital engagement strategies for patient outreach, reminders, and care navigation pathways.
• Collaborate with Marketing and Access teams to ensure consistent branding and accessibility standards.
• Monitor patient engagement metrics to drive continuous improvement of the digital experience.

Experience

Generally requires 7 to 9 years of experience in healthcare IT, clinical, or related field.


Education

• High School diploma is required.
• Bachelor's degree in related field is preferred.

Credentials

Epic certification in assigned specialty area is required.

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.