Support Representative

You’re an outgoing person who loves interacting with different personalities. You thrive in an environment where you can quickly build rapport and provide top notch customer service. You enjoy multi-tasking and have a strong attention to detail. If this sounds like you, the Precoa ACEP Support Team wants to meet you! What you’ll do (and why you’ll love doing it) As an ACEP Support Representative, you will be responsible for answering incoming RSVP phone calls for one of our premier lead sources known as advertised community education events. Your primary role will be interacting with potential customers and maintaining the RSVP process to ensure that these events run smoothly. This role requires someone with customer service skills, strong work ethic, an upbeat and positive attitude and the ability to communicate in multiple formats (phone, email, chat etc.) If you have these skills, we want to talk with you! This position is for the late shift on the team which will require maintaining a schedule that accommodates our west-coast clients, 9 or 10am PST start time. Applicants in the Pacific or Mountain time zones are preferred. 1-2 years’ work experience in administrative/customer service related fields or undergraduate degree Proficient in Microsoft Office, Google Drive, Zoom, ADP Communication – Speaks clearly, listens and obtains clarification, and is empathetic Strong written communication and composition skills High level of professionalism Task Management – Works well taking direction from different team members; Balances competing tasks efficiently with a positive attitude; Gathers and organizes information for analysis; Identifies problems and raises a flag in a timely manner Work remotely from home Competitive hourly pay based on experience plus company bonuses 18 days PTO and two paid weeks of parental leave Health, Dental, and Vision benefits 401k, with company match and $10,000 Life Insurance Policy About Precoa Known for its fun, upbeat culture, Precoa is a leader in the preneed insurance industry, providing an innovative marketing, lead generation, and appointment-setting program known as ProActive Preneed®️. Our core values of kindness, progression and craftsmanship have led us to be named one of The Oregonian’s top workplaces for 14 consecutive years , and we support our external and internal partners with these core values in mind. Our culture commitments to our employees include the ability to live happy, fulfilling lives, develop lifelong friends, accomplish meaningful work, discover and unleash your true potential, and to laugh and enjoy the journey together. Headquartered in Portland, OR with a satellite office in Utah, everyone at Precoa is passionately focused on one thing: helping people plan today so their families can focus on connection when they need it the most.