Admissions Assistant

Job Description

Job Description

Admissions Assistant

We’re so happy that you’re considering a career with us!

Golden Merced Care Center is an excellent choice for those seeking a fulfilling career in skilled nursing. Our team is dedicated to providing quality care, creating a welcoming environment, and making a meaningful difference in the lives of our residents and their families.

Golden Merced Care Center in Merced, California is seeking a detail-oriented Admissions Assistant to coordinate referrals, manage admissions paperwork, and communicate with residents, families, and referral partners. The ideal candidate is organized, responsive, and knowledgeable about healthcare admissions and payer requirements, with a commitment to hospitality and service excellence.

• Assist with the coordination and processing of new resident admissions.

• Respond to inquiries from prospective residents, families, hospitals, and referral sources in a timely and professional manner.

• Receive, review, organize, and track incoming referrals and admission documentation.

• Verify insurance information, payer sources, and required admission paperwork to support timely admissions.

• Coordinate with nursing, the business office, social services, and facility leadership to ensure smooth transitions into the facility.

• Maintain accurate records and update referral and admissions tracking systems.

• Follow up on pending referrals, missing documentation, insurance authorizations, and outstanding admission requirements.

• Communicate with hospitals, case managers, and other referral partners regarding admission status and required documentation.

• Provide excellent customer service to residents, families, and community partners throughout the admissions process.

• Protect confidential resident information and follow HIPAA requirements and applicable regulations.

• Support the Admissions Director with daily administrative responsibilities and other duties as assigned.

A successful Admissions Assistant is organized, dependable, and comfortable managing multiple priorities in a fast-paced healthcare environment. The ideal candidate is:

• Experienced: Previous experience in skilled nursing facility admissions, healthcare administration, or healthcare referral coordination is strongly preferred.

• Tech-savvy: Experience in Microsoft Office and PointClickCare (PCC), insurance portals such as NaviHealth, Availity, and UHC, and hospital referral portals such as AIDA, CarePort, WellSky, and EPIC.

• Knowledgeable: Knowledge of various payer sources, including Medicare, Managed Care, and Medicaid, with an understanding of insurance verification, authorization requirements, and payer-specific admission processes.

• Detail-oriented: Able to review referral information, verify documentation, maintain accurate records, and identify missing information.

• Communicative: Demonstrates professional written and verbal communication skills when working with residents, families, hospitals, case managers, and internal teams.

• Customer-focused: Provides a welcoming, service-oriented experience and understands the importance of timely, compassionate communication.

• Organized: Able to prioritize competing demands, manage deadlines, and follow through on outstanding tasks.

• Team-focused: Works collaboratively with nursing, the business office, social services, and facility leadership to facilitate efficient admissions.

• Self-driven: Takes initiative, works independently when needed, and maintains professionalism in a fast-paced environment.

• Competitive compensation

• Medical, dental, and vision benefits

• Paid time off

• Supportive leadership and room to grow

• An environment where your work truly makes a difference

Golden Merced Care Center

3170 M St, Merced, CA 95348, USA

Evergreen Healthcare Group is an Equal Opportunity Employer.