Infrastructure Engineering Engineer 1

Job Title: Infrastructure Engineering Engineer 1About Kyyba:Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Job DescriptionJob Title: Infrastructure Engineer (CNA Network Operations Team) Team Function: The Network Operations (NetOps) team operates, maintains, and troubleshoots ***’s global network infrastructure, connecting datacenters, network hubs, manufacturing plants, offices, hosting services, and cloud environments.Skills Required: Cisco NetworksSkills Preferred: Network Operations & Support: - Provide Level 3 incident, change, and configuration management to restore services and maintain network performance. - Offer on-call and escalation-level support for manufacturing networks, datacenters, communication hubs, and global sites. - Partner with engineering, planning, client, manufacturing IT, and site IT teams on upgrades and integrations. Technical Implementations: - Install, configure, upgrade, and troubleshoot Cisco hardware/software (including routers, switches, ROMMON, DNA Center, and Wireless Controllers/Client). - Manage routing protocols (BGP, OSPF, ISIS, OMP, LISP) and Layer 2/3 configurations (VLANs, Ether-Channel, trunking). - Support advanced network technologies, including Software-Defined Networking (ACI, SD-Access, SD-WAN) and others. Automation & Diagnostics: - Automate manual tasks using scripting. - Assist engineers with API development and tools integration to maintain infrastructure. - Perform deep-dive diagnostics using packet captures and system logs. Service Management: - Document all activities in the ticketing system, manage vendor partners, and communicate progress directly with customers. - Track and maintain Network Operations Center (NOC) metrics and KPIs. - Lead and support creation of support documentation and knowledge articles. - Support and upskill L1 and L2 team members.Experience Required:

• Experience: 5+ years of experience in change and incident management, specifically within a NOC environment. •Technical Depth: Deep functional understanding of infrastructure architecture (network, storage, hosting) and Cisco-related routing, switching, and voice/data systems. •Leadership & Delivery: Proven track record in global IT delivery, project management, and team building/staff management. •Soft Skills: Excellent analytical problem-solving skills, strong multitasking abilities, and exceptional written and oral communication skills (comfortable presenting to all levels of management).Experience Preferred:
• Experience developing and managing APIs. •Bachelor's degree in IT or related field •Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP) •CompTIA Security+ (or equivalent) •ITIL (or equivalent)Education Required:

Bachelor's DegreeAdditional Information: 4 days per week on-site. This role supports a 24/7 operational environment, so candidates should expect occasional early mornings and late evenings. Weekend work will be required on a rotational basis. Participation in an on-call rotation is required. Candidates must be flexible to work split shifts as business needs demand. Strong commitment to supporting critical infrastructure and incident response activities outside of standard business hours is expected.Location: (Dearborn,MI)Disclaimer: Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, ag e, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665Rewards: Medical, dental, vision 401k Term life Voluntary life and disability insurance Optional Pre-paid legal plan Optional Identity theft plan Optional Medical and dependent FSA Work-visa sponsorship Opportunity for advancement Long-term assignment with opportunity for hire by client SELECT AWARDSAn INC 5000 company for 10 yearsCorp! Michigan Economic Bright Spots Crain’s Detroit Business Top Staffing Service Companies in DetroitTechServe Alliance Excellence Award- IT and Engineering Staffing & SolutionsBest of MichBusiness winner in HR Wizards & PartnershipsMetro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest101 Best & Brightest Companies to Work for in Michigan