Customer Support Assistant

Customer Support Assistant

Dinamic AS Group is a forward-thinking marketing and business development firm dedicated to helping brands expand their market presence through strategic planning, innovative campaigns, and data-driven execution. Based in Cincinnati, we collaborate with a diverse portfolio of clients across multiple industries, delivering tailored marketing solutions that drive measurable growth. Our culture values professionalism, collaboration, and continuous improvement, providing team members with a structured environment where ideas are respected and performance is recognized.

Job Description

Dinamic AS Group is seeking a highly motivated and detail-oriented Customer Support Assistant to join our Cincinnati team. This role plays a vital part in ensuring seamless communication between our company and our clients. The ideal candidate will be proactive, organized, and committed to delivering outstanding service while supporting internal operations. This is an excellent opportunity for individuals looking to build a long-term career within a professional and growth-driven environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email
• Provide accurate information regarding products, services, and company policies
• Maintain and update customer records within internal systems
• Assist with order processing, scheduling, and follow-up communications
• Support internal departments with administrative and coordination tasks
• Identify customer needs and escalate complex issues when necessary
• Contribute to maintaining high customer satisfaction standards

Qualifications

• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Professional demeanor and customer-focused mindset
• Ability to multitask and work efficiently in a fast-paced environment
• Basic proficiency with office software and data entry systems
• Strong problem-solving and interpersonal skills

Additional Information

• Competitive salary ($39,000 – $43,000 per year)
• Growth opportunities within the company
• Professional development and skill-building support
• Supportive and team-oriented work environment
• Stable full-time position with long-term career potential