Collections Specialist

Job Description

Job Description

Collections SpecialistWork Location: Butte, MTPay range: $19.50 to $33.99 per hour Employment Status: Regular Full-timeExternal candidates apply at northwesternenergy.comInternal candidates apply through iConnect. About this position:The Collections Specialist will have the responsibility of ensuring the Credit and Collections policies for NorthWestern Energy are followed to achieve the company's financial goals. The primary role is to recover unpaid revenue while delivering customer satisfaction and improving the customer experience. The ideal candidate is able to work as part of team and able to work in an environment where work assignments change frequently. All calls are recorded and are subject to call monitoring to ensure customer interactions are delivered to the expectations of NorthWestern Energy.We offer great benefits: NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,600 amazing people and serve over 800,000 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including: 401K with company match up to 4% and non-elective contribution up to 7%Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial health)Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)Continuing education reimbursementCompetitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)Paid company endorsed volunteer opportunities Paid parental leavePaid bereavement leavePaid training opportunitiesPaid time off starting on your first day, plus 11 paid holidays Benefits may vary by position or as negotiated as part of a collective bargaining agreement. About this job: Review accounts to determine the best way to approach the customer and executing the policies Provide customer service in regards to debt issuesData entryProcess collections actions within CIS systemReview/process accounts for transfers and refundsReview accounts for accuracy prior to Disconnect for Non-Payment (DNP)Review outstanding inactive accounts prior to sending to collections agencyRespond professionally and positively to customer interactions and complaints regarding their accountWork with collection agencies to collect debt from customersWork with Assistance agenciesSet up/monitor payment arrangementsProcessing customer communications related to collectionsReview returned mailingsIdentify and review fraud, disputes regarding collections, and bankruptcy lettersParticipate in task rotation with other team membersWork overtime including evenings and weekends as neededProcess Behavioral ScoringWork closely with team members to create ways to collect revenue and find success as a groupScan, print, file, and retrieve documentsMake copies, send faxes, and send mail as neededUpdate of all business and technical documents and processesTravel off-site for training/testing (up to 10% travel per year)The ability to maintain regular, reliable, and punctual attendance is an essential function of this position, consistent with applicable laws and reasonable accommodation requirementsAll NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & EthicsEnsure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectiveAm I right for this job? Here's the success profile: High School Diploma or equivalent level of educationProficient computer skills and knowledge of Microsoft SuiteDemonstrate and maintain good safety recordA valid driver's license and satisfactory driving record may be requiredGet Into Energy - Energy Industry Fundamental 2.0 certification is a plus (click the link to certify at no cost)Requisition #5048Posting Dates: July 29, 2026 through August 12, 2026Department/Division: Customer CareEmployment Physical: Not RequiredDrug Test: RequiredBackground Check: RequiredRelocation Benefit: NoneTelecommuting: Part-time Negotiable within NorthWestern Energy Service TerritoryWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at View phone number on ziprecruiter.com or at View email address on ziprecruiter.com.