Lab IT/OT Support Engineer

Job Title: Lab IT/OT Support Engineer

Location: Northville, MI (Onsite)

Duration: Fulltime

Experience: 5-10 Years

Summary: Serve as the primary IT/OT support resource for laboratory and test equipment, bridging engineering, facilities, vendors, controls teams, and enterprise IT to minimize downtime and resolve issues end-to-end.

Key Responsibilities:

Support laboratory test systems, HIL platforms, industrial equipment and specialized applications.

Troubleshoot Windows, drivers, software, USB devices, PCs and data-transfer issues.

Provide basic Allen-Bradley PLC and ladder logic troubleshooting.

Support network connectivity, whitelisting, firewall and infrastructure-related issues.

Coordinate with vendors, engineering teams and Plant IT through issue resolution.

Document incidents, root causes, fixes and knowledge articles.

Required Skills:

Windows support, hardware/software troubleshooting and networking fundamentals.

Experience in IT, OT, manufacturing, laboratory or engineering environments.

Knowledge of TCP/IP, DNS, DHCP, permissions and system administration.

Ability to support legacy systems and non-standard environments.

Strong problem-solving, vendor coordination and communication skills.

Preferred Skills:

Allen-Bradley PLCs, ladder logic and industrial networking.

HIL systems, test equipment, data acquisition systems and OT environments.

Automotive, manufacturing or R&D laboratory experience.

Desktop and workstation support, including legacy Windows

Drivers, peripherals, and industrial PCs

Basic networking and industrial equipment connectivity

Hands-on-around equipment: checking cables, connecting interfaces, verifying network connections, and working directly with engineers and technicians