Senior IT Operations Analyst

Location: Las Vegas, NV Duration: 6 Month Contract Experience: 6–9 Years We are seeking a Senior IT Operations Analyst to provide advanced systems and application support within a hybrid enterprise environment. This role will focus on Tier 3 troubleshooting, incident ownership, vendor coordination, and supporting system upgrades and improvements across on-prem and cloud platforms. Key Responsibilities Lead complex incident resolution and escalation efforts across applications, systems, and infrastructure Perform advanced troubleshooting in Windows Server environments and backend systems Support and lead system and application upgrades, patches, and change activities Analyze logs and data, including basic SQL queries, to support root cause analysis Coordinate with vendor partners and internal IT teams to drive timely resolution of issues Maintain ownership of high-priority incidents including communication and post-incident reviews Develop and maintain runbooks and operational documentation Provide guidance to junior analysts when needed Required Qualifications 4–5+ years of experience in IT Operations, Systems Support, or Tier 3 Application Support Strong Windows Server troubleshooting experience Working knowledge of SQL for troubleshooting and data validation Experience managing escalations and leading incident resolution efforts Familiarity with ITSM platforms (ServiceNow or similar) Strong communication and stakeholder coordination skills Preferred Qualifications Experience supporting hybrid environments (on-prem + cloud) Experience coordinating with vendors or MSP partners Experience supporting upgrades, migrations, or modernization initiatives Background in distributed or multi-site environments (hospitality, retail, gaming, etc.) #J-18808-Ljbffr CrackaJack Digital Solutions LLC