Barista

Hilton Miami Blue Lagoon

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

Areas of Excellence

Happy Guests

Spotless Cleanliness

Product Consistency & Quality

Teamwork

Duties and Expectations

Happy Guests

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.

Spotless Cleanliness

• Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.

Product Consistency & Quality

• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.

• Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.

Teamwork

• Communication: Communication between Team Members should be clear, honest, and professional.
• Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.
• Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

Role Specific Duties and Expectations

The Barista at Hilton Miami Blue Lagoon will create, prepare, and serve specialty coffee, tea, and other beverages, either hot or cold. The Barista will educate our guests on the drink menu and make recommendations based of their preferences. This person will have excellent service skills and be knowledgeable on how to operate brewing equipment. The overall goal is to ensure an excellent drinking experience offered to all our guests. Responsibilities:

• Prepare and serve hot and cold beverages, such as coffee, blended coffee, and tea, to guests; correctly customizes orders as requested
• Describe product details to guests
• Receive and process payments accurately
• Ensure service stations are properly stocked with paper products or beverage preparation items
• Clean and sanitize all equipment, utensils, dishes, and work areas
• Ensure proper functioning of freezers, refrigerators, and heating by routinely checking temperatures in that equipment. Report any issues to management to be addressed
• Stock supplies or retail products
• Inventory, order, or receive products as directed
• Perform other related duties as assigned

Requirements:

• Ability to stand for extended periods of time and push/pull/lift 40+ pounds
• Excellent verbal and written communication skills
• Ability to follow all safe food handling procedures and sanitation practices
• Good memory to manage multiple orders simultaneously and recall faces, names, and preferences of frequent guests
• Ability to serve customers quickly, efficiently, and kindly
• A flexible schedule that allows availability early mornings, evenings, weekends, and holidays as the hotel demands
• Excellent time management and a proactive attitude
• Organization skills

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

What we offer/What's in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members