ServiceNow ITSM Reporting Consultant
Temporary
Neshent Technologies
We are seeking an experienced ServiceNow ITSM Reporting & Analytics Consultant to design, implement, and manage enterprise reporting, dashboards, scorecards, KPI governance, and analytics capabilities within the ServiceNow platform. The ideal candidate will have strong hands-on experience with ServiceNow Platform Analytics, ITSM reporting, data quality, and enterprise KPI management.
Roles and Responsibilities
- Design, configure, and implement enterprise ServiceNow reporting and analytics solutions, including reports, dashboards, scorecards, and scheduled reporting.
- Develop and administer Platform Analytics capabilities, including indicators, KPIs, breakdowns, targets, scorecards, trend analysis, and forecasting.
- Build executive, operational, and interactive dashboards that provide actionable ITSM and service-performance insights.
- Establish reporting standards, KPI governance, data collection strategies, and scalable analytics processes.
- Perform data validation, cross-table analysis, and calculation logic reviews to ensure reporting accuracy and data integrity.
- Identify and resolve data-quality issues that could impact reporting reliability and stakeholder confidence.
- Partner with ITSM, business, and technical stakeholders to translate reporting requirements into effective ServiceNow solutions.
- Lead or contribute to enterprise-scale ServiceNow analytics implementations and reporting initiatives.
- Develop documentation, standards, and knowledge-transfer materials while mentoring internal teams on ServiceNow reporting and analytics.
- Support continuous improvement of ServiceNow reporting capabilities, processes, and governance.
Required Qualifications
- 5+ years of hands-on experience implementing ServiceNow reporting and analytics solutions.
- ServiceNow Certified Implementation Specialist – Platform Analytics certification or current equivalent certification.
- Strong experience with:
- Advanced reporting and dashboard administration
- Scheduled reports, drilldowns, and role-based reporting
- Platform Analytics and KPI configuration
- Indicators, scorecards, and breakdowns
- Targets, trends, and forecasting
- Executive and operational dashboards
- Interactive Analytics
- ITSM service-performance reporting
- Data validation and reporting accuracy
- Cross-table analysis and calculation logic
- Proven experience leading or materially contributing to at least two enterprise ServiceNow analytics implementations.
- Strong understanding of ITSM processes and ServiceNow data structures.
- Excellent analytical, communication, stakeholder management, and problem-solving skills.
Preferred Qualifications
- Experience supporting a Service Management Office, ITSM Center of Excellence, or enterprise ITSM governance function.
- Experience establishing enterprise KPI and reporting governance frameworks.
- ServiceNow administration or implementation experience beyond reporting and analytics.
- Experience working in large-scale enterprise ServiceNow environments.
Vacancy posted 4 days ago
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