Unit Secretary

Rochester General Hospital (RGH)

Full time

REQ_240588

SUMMARY

Provides administrative support for assigned nursing unit, including maintenance and monitoring of nurse call system, answering telephone and intercom calls, maintaining supply levels for unit, and reporting unit needs to other departments such as Environmental Services and Maintenance, support physicians and nurses as needed, daily rounding, and attend required meetings.

STATUS: Full-time

LOCATION: Rochester General Hospital

SCHEDULE: 40 hrs/week

ATTRIBUTES

• • Associate degree preferred.• Two years related work experience in a healthcare setting or customer service setting preferred.• Effective verbal and/or written communications skills highly desired.• Excellent communications and organization skills highly desired.• Demonstrated experience with PC and office programs including, but not limited to, database management, spreadsheets, word processing and presentation software highly desired.

Minimum Qualifications:

Required Licensure/Certification Skills: In Long Term Care Only: Certification in NYS as Certified Nursing Assistant (as it applies to Unit Secretaries when performing as Certified Nursing Assistants)

Rochester General Health System is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

RESPONSIBILITIES

• • Maintains patient flow for Unit by verifying daily census list against actual census, updates in Care Connect. Notifies Bed Coordination of known discharges as they occur.• Monitors and maintains nurse call system for unit. Responds to patient’s call for service as needed.• Answers telephone, routes calls and provides administrative support for nursing and physicians, sort and distribute mail.• Greets visitors, patients and team members entering unit. Provides escorts to other areas when needed.• Assists in maintaining appropriate inventory and supply levels determined by unit. Assists in maintaining and monitoring equipment inventory. • Daily rounding of patients on unit, updates whiteboards, surveys rooms for potential harm, and ensures safety measures are in place.• Updates unit patient boards, and maintain awareness of arrivals and discharges on the unit • Creates work orders, HELPSTAR tickets and report any unit needs to environmental, engineering, injury prevention, to appropriate department.• Coordinates requests regarding patient valuables to assure appropriate consents are obtained to secure properties with the cashier or Public Safety officer.• Assists with team member, physician, patient and visitor inquiries. • Provides secure transport of non-controlled medications from pharmacy to unit and from unit-to-unit when transporting patients in accordance with designated process.• Ensures all pertinent in-patient forms are maintained on the unit• Attends department and organizational meetings• Completes annual mandatory compliance with Health Screen and HLC Learning• Completes scanning of patient’s documentation in a timely manner• Completes End of Life process, including documentation and notifications. • May be required to function as a Certified Nursing Assistant when needed.• Performs other duties as assigned.

For UMMC Unit Secretary/Aide:

1. Under the direction of a RN, provides patient care, utilizing proper technique, assisting patients with personal hygiene and activities of daily living. Incorporates age-specific, cultural, spiritual and end of life needs of the patient and significant other(s.)2. Provides the RN with accurate information regarding patient needs and status in a timely manner.3. Clearly and accurately documents and records observed patient information, care provided, maintaining patient confidentiality at all times.4. Implements and assists with physical therapy functions including: lifting, transferring, turning and positioning of patients utilizing proper body mechanics.5. Obtains patient specimens and accurately records information according to department policies and procedures.6. Provides clerical and other administrative support to Nursing Unit, utilizing all necessary equipment and systems while following established department procedures. Orders and maintains supplies to provide an optimally functioning unit.7. Is a resource for all Unit staff on the proper operation of office equipment, providing assistance and training as necessary.8. Provides input as requested to various committees and participates in quality improvement as needed.9. Establishes and maintains a variety of complete, accurate and timely records for the unit according to established policies. 10. Coordinates unit activities with other departments to enhance quality patient care and efficient operations through effective communication.11. Encourages an environment that optimizes patient and environmental safety in accordance with policies, laws and regulations. a. Identifies potential and actual risks. b. Reports malfunctioning equipment. c. Communicates issues of concern and safety in a timely, appropriate manner.12. Fulfills/maintains certification/hospital requirements. a. Maintains all requirements for certifications. b. Maintains all hospital and unit based competencies c. Up holds the UMMC Standards of Behavior d. Supports the multidisciplinary team approach. e. Abides by all hospital-approved policies, laws and regulatory agencies.13. Complies with hospital policy and procedure, laws and regulatory agencies. a. Adheres to the UMMC Standards of Behavior. b. Maintains all hospital and unit based competencies.

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$17.25 - $19.75

CITY:

Rochester

POSTAL CODE:

14621

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.