Ophthalmologist

Position: Medical Call Center – Ophthalmology - Orlando Location: Orlando, FL Job Id: 1949 # of Openings: 1 Medical Call Center – Ophthalmology - Orlando Join our team at Eye Physicians of Central Florida, a Division of Florida Pediatric Associates and play a key role in delivering compassionate, high-quality careto our patients. In this position, you will support healthcare providers, contribute to a positive patient experience, and be part of a collaborative, patient-focused teamdedicated to making every visit meaningful. Position Summary: The Medical Call Center Representative serves as the first point of contact for patients and families, providing exceptional customer service while handling a high volume of inbound and outbound calls. This position is responsible for scheduling appointments, routing calls, documenting patient requests, and ensuring accurate communication between patients, providers, and clinical staff. Education and Training High School Diploma or GED Experience Two years of experience working at the front desk of a medical front office, medical administrative support or similar role. Experience with appointment scheduling. Skills Working knowledge of: Insurance verification and basic billing procedures. Data entry and database management. Office equipment, including scanners, fax machines, and copiers. Understanding of: Customer service best practice in a healthcare setting Principal Duties and Responsibilities Answer telephone calls, provide information, screen and route telephone calls to the appropriate person or department. Coordinate communication with referring physicians and health-care facilities. Verify patient insurance eligibility and benefits and obtain required authorizations prior to patient visits. Perform the patient check-out process that includes: Scheduling follow-up appointments and diagnostic tests ordered during the visit. Remind the patient of the importance to keep follow-up appointments and to complete ordered diagnostic tests. Collect payments, including co-payments, deductibles, co-insurance, and any outstanding balance amounts for any additional services that were rendered. Surgery Scheduling Schedule surgical procedures, pre-operative appointments, and post-operative follow-ups. Coordinate operating room availability with hospitals and surgery centers. Communicate surgery dates, preparation instructions, and arrival times to patients. Obtain and verify insurance authorizations and referrals prior to surgery. Ensure all required documentation, consents, laboratory results, and medical clearances are completed before the procedure date. Maintain accurate patient records and update scheduling information in the electronic medical record (EMR) system. Confirm patient demographics, insurance coverage, and contact information. Collaborate with physicians, clinical staff, anesthesia teams, and hospital personnel regarding scheduling needs or changes. Reschedule procedures as necessary and notify all involved parties promptly. Answer patient questions regarding surgical preparation, insurance requirements, and appointment details. Perform administrative and general office functions, including but not limited to copying, filing, faxing, and data entry. Benefits Package: 90% Employer Paid Employee Medical Vision 100% Employer Paid STD & LTD Supplemental Insurance Options 15 Days PTO – First Year 7 Paid Holidays 401k Plan and Amazing Work Environment Equal Employment Opportunity Statement Florida Pediatric Associates is an equal opportunity employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristics protected by applicable federal, state, or local law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA) and applicable state law. #J-18808-Ljbffr