Food and Beverage Operational Supervisor

The Gig

City Museum is not your average workplace and this is not your average supervisor role. We are a one-of-a-kind attraction built from reclaimed wonder, where guests of all ages tumble out of the labyrinth and down a magical slide with the kind of appetite that only pure joy can generate. Our food and beverage team is there to meet that moment, every time and we need a talented leader to make sure they do it brilliantly.

If you're the kind of person who gets energized by a busy floor, takes genuine pride in a well-run operation, and can rally a team with equal parts warmth and authority we'd love to meet you.

What You'll Be Doing

• Keep all the plates spinning figuratively, and occasionally literally by overseeing the day-to-day operations of every food and beverage outlet across the museum.
• Own the Supervisor on Duty program, developing a team of supervisors sharp enough to monitor daily operations smoothly, even on the museum's most gloriously chaotic days.
• Lead seasonal hiring for all food and beverage outlets, finding the enthusiastic humans who are ready to bring great service to a not-so-ordinary place.
• Set and uphold the standard making sure every lead and staff member at every location knows City Museum's expectations and delivers on them consistently.
• Handle disciplinary matters with professionalism and fairness, following museum policies and procedures every step of the way.
• Train with intention conducting in-service and ongoing training that keeps quality, safety, service, and efficiency front and center for your whole team.
• Champion the guest experience at every food and beverage touchpoint, because someone who just navigated the labyrinth deserves excellent service on the other side.
• Stay on top of Health Department compliance, keeping all locations clean, code-compliant, and ready for inspection at any given moment.
• Spot issues early and solve them collaboratively, working with management to address concerns before they become bigger problems.
• Maintain safe, clean, welcoming spaces for guests and team members alike.
• Lead by example with superior customer service approachable, responsive, and genuinely glad to help.
• Other duties as assigned and around here, that phrase is always a little bit of an adventure.

Skills We're Looking For

• Strong communication and the ability to motivate a diverse team
• Organizational prowess you can track a lot of moving pieces without losing your cool
• Adaptability because no two days at City Museum are exactly alike
• Decisiveness you make the call, own the outcome, and keep things moving

Qualifications

• Supervisory experience in food and beverage, or equivalent leadership experience in a comparable operation
• Ability to work independently and manage competing priorities with confidence
• Excellent communication skills across all audiences guests, staff, and management alike
• The energy and genuine enthusiasm to lead through long, lively days in an active environment

Physical Requirements

• Must be able to stand or walk for extended periods of time
• Must be able to lift, carry, move, and/or position items weighing up to or in excess of 50 pounds
• Must be able to lift and lower 25 pounds to and from shoulder height

City Museum is an equal opportunity employer. We're committed to building a team as inventive, welcoming, and full of life as the place we work.