Reception Agent AM and PM shifts to include weekends and holidays

Reception Agent AM and PM Shifts To Include Weekends And Holidays

Job Category: Guest Services

Full-Time

On-site

New Orleans, LA 701302201, USA

Description

To perform the Reception Agent position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

• Greet, register and assign rooms to guests
• Issue room keys and escort instructions to Bellman
• Date stamps, sort and rack incoming mail and messages
• Transmit and receive telephone messages
• Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment and travel directions
• Keep records of room availability and guests' accounts
• Compute bill, collect payments and make change for guests
• Make and confirm guest reservations
• Post charges such as room, food, liquor or telephone to ledger
• Other duties as assigned

Qualifications:

The requirements listed below are representative of the knowledge, skills, and abilities required for an individual to successfully perform the duties and responsibilities of the Reception Agent position:

Language Ability:

• Effectively communicate and interact in English with people from diverse backgrounds
• Speak effectively before groups of customers or associates of the hotel

Math Ability:

• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Compute rate, ratio and percent

Reasoning Ability:

• Apply common sense understanding to carry out instructions furnished in written, oral or diagram form

Work Environment:

• The noise level in the work environment is usually moderate
• The position is located indoors where the temperature settings are controlled

Physical Demands:

• Regularly lift and/or move up to 50 pounds
• Occasionally lift and/or move up to 100 pounds
• Regularly stand, walk, use hands to fingers, handle or feel, reach with hands and arms and talk or hear
• Occasionally stoop, kneel, crouch or crawl
• Safely navigate multiple flights of stairs

Position Status and Availability:

• Available to work a full-time, flexible (AM or PM) shift, Monday - Sunday including holidays

Education and Experience:

• A high school diploma or general education degree (GED)
• One (1) year of customer service experience

Skills

Preferred:

Computer Skills

Some Knowledge

Problem-Solving Skills

Some Knowledge

Customer Service Skills

Some Knowledge

Communication Skills

Some Knowledge

Active Listening

Some Knowledge

Behaviors

Preferred:

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred:

Self-Starter

Inspired to perform without outside help

Experience

Preferred:

1-3 years:

Luxury Hotels

2-5 years:

Customer Service

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.