Physical Therapy TechnicianPatient Care Coordinator Part Time
$18.5 - $19 per hourFull-time
Therapy Partners Group
Starting hourly: $18.50 - $19.00 per hour Napa Valley Physical Therapy Center a member of Therapy Partners Group has been the premier provider for outpatient orthopedics servingNapa Countyand surrounding communities since 1952. We are known for providing the highest quality individualized care for our patients and our team of highly skilled physical therapistswhoare passionate about helping patients achieve their goals. Currently we are looking for a part time Physical Therapy Technician/Patient Care Coordinator for our Claremont Way location in Napa. Tentative schedule: 7:00am - Noon. 20 - 25 hours per week Monday - Friday. PHYSICAL THERAPY TECHNICIAN
PRINCIPAL ACCOUNTABILITIES
ESSENTIAL POSITION DUTIES
Greets warmly and maintains a friendly welcoming relationship with all patient care coordinators and any external connections.
Clearly communicates with all staff including clinical and corporate employees in a friendly and courteous manner
Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
Participates in and adheres to as required the HIPAA Policies and Procedures of Therapy Partner Group Escalates patient issues and concerns as needed to local Clinical leadership and Regional Front Office management.
Scheduling patients initial evaluations and follow up visits through plan of care MINIMUM POSITION REQUIREMENTS
Knowledge Skills and Abilities
Education : High School diploma or equivalent. College degree in a related health field preferred. Experience : Prior experience in customer service. Physical Requirements and Working Conditions
Requires prolonged sitting some bending stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard mouse photocopier telephone calculator and other office equipment. Requires normal range of hearing and eyesight to record prepare and present reports.
PRINCIPAL ACCOUNTABILITIES
- Preparestreatmentroom forpatientby following prescribed procedures and protocols.
- Prepares patients for physical therapy treatment by welcoming comfortingprovidingand/orassistingpatientintophysical therapy apparel (shorts gowns etc.)
- Does laundrymaintainingan ample supply of clean linens.
- Under direct supervision of and with co-signature by records daily notes.
- Provides information to patients by answering questions and requests.
- Helps treat patients by applying ice or heat packs helping patients onto exercise equipmentmonitoringmotion; tracking walking time and distance; performing prescribed exercises and strengthening techniques as requested by PT.
- Educates patients bydemonstratingproper use of equipment and exercise routines.
- Maintains patient confidence and protects operations by keeping information confidential.
- Maintainssafeand clean working environment bycomplying withprocedures rules and regulations.
- Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
- Ensuresoperation of physicaltherapy equipment by completing preventive maintenance requirements.
- Maintainsphysical therapy supplies inventory by checking stock todetermineinventorylevel;anticipatingneeded supplies and communicating to person in charge or ordering.
- Enhances physical therapy department and organization reputation by accepting ownership foraccomplishingnew and different requests; exploring opportunities to add value to job accomplishments is a team player.
- Collectsgarbage at the end of each working day.
- Reports any issuesneedingresolution to Physical Therapists.
- Proactively answers incoming phone calls before they route to voicemail; triages each call to ensure a five-star patient experience by appropriately assisting with appointment cancellations or reschedules completing intake forms or taking detailed messages for the Therapist or PCC as needed.
- Assists with scheduling appointments for patients within the clinic to ensure efficient and timely access to care.
- Assists in collecting 100% of co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures.
- Assists in scheduling new evaluations accurately and in alignment with clinic protocols.
- During uncovered hours at front desk occasionally provides support with focus on checking in patients collecting co-pays answering and triaging phone calls and scheduling patients appropriately.
- Other duties as assigned.
ESSENTIAL POSITION DUTIES
Greets warmly and maintains a friendly welcoming relationship with all patient care coordinators and any external connections.
Clearly communicates with all staff including clinical and corporate employees in a friendly and courteous manner
Responsible for answering phones and greeting patients with the utmost professionalism and care in a timely manner and returning VMs same day received. Will maintain higher than 85% answer call rate.
Participates in and adheres to as required the HIPAA Policies and Procedures of Therapy Partner Group Escalates patient issues and concerns as needed to local Clinical leadership and Regional Front Office management.
Scheduling patients initial evaluations and follow up visits through plan of care MINIMUM POSITION REQUIREMENTS
Knowledge Skills and Abilities
- Thorough knowledge of Microsoft Office; Raintree PMS experience is a Plus
- Possess strong customer service skills
- Ability to maintain confidential documents
- Must be organized and able to manage multiple priorities
- Ability to communicate complex information in a well thought-out easily understood manner both orally and in writing in a variety of settings and styles
- Ability to communicate in an honest direct and professional manner relating well to others to build rapport and effective relationships.
- Ability to demonstrate active listening by asking clarifying questions identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
- Must be able to identify and problem solve
- Possess strong team player attributes
- Ability to multi-task responsibilities while maintaining a positive and friendly atmosphere with the patients near by
- Thorough knowledge of Microsoft Office
- Strong Customer Service Skills
- Ability to maintain confidential documents.
- Ability to organize and manage multiple priorities.
- Ability to communicate complex information in a well thought-out easily understood manner both orally and in writing in a variety of settings and styles.
- Ability to communicate in an honest direct and professional manner relating well to others to build rapport and effective relationships.
- Ability to demonstrate active listening by asking clarifying questions identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
- Ability to identify and problem solve.
- Strong team player
Education : High School diploma or equivalent. College degree in a related health field preferred. Experience : Prior experience in customer service. Physical Requirements and Working Conditions
Requires prolonged sitting some bending stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard mouse photocopier telephone calculator and other office equipment. Requires normal range of hearing and eyesight to record prepare and present reports.
Vacancy posted 1 day ago
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