Infrastructure Engineer

Infrastructure EngineerProvide onsite deskside support to the Olathe, KS location through performing the following duties:Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical examples include imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.Responsible for effective e-mail communications and ability to create and maintain basic documents/records: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requestsResponsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre-established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.Applies some technical knowledge in the support of processes or operations. Typical examples include understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.Assist with implementing new AV devices (Neat)Job RequirementsKnowledge of computing and networking concepts and fundamentalsAbility to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.Knowledge of computer security policies and a general overall knowledge of computer security concepts.1 year or more IT experience preferred, but recent college graduates will be consideredPrefer someone with experience working on AV equipmentEducation RequirementsDegree in an Information Technology discipline or equivalent experience. High School or secondary diploma or equivalentBusiness casual dress code.