Guest Services Representative

Guest Service Representative

You were meant for Hopkins. Sibley Memorial Hospital is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential.

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Paid Time Off
• Affordable and comprehensive benefits package

The Guest Service Representative provides customer service to guests, ensuring a welcoming experience. Manages front desk activities, coordinating with staff and ensuring compliance with safety protocols. Engages with residents, visitors, and potential job candidates to deliver information and assistance, contributing to a positive community atmosphere. Addresses guest inquiries and resolves issues to maintain satisfaction.

Location: Sibley Memorial Hospital, Washington D.C.

Shift: FT/Days

Education: High school graduate or equivalent required

Essential Duties & Responsibilities:

• Welcomes visitors, guests, and patients at the entry area, creating an inviting atmosphere.
• Contacts relevant healthcare staff to meet with patients, families, or visitors, ensuring appropriate wait times.
• Answers incoming calls, using the appropriate healthcare system greeting and identification.
• Ensures patients and visitors are issued identification bracelets upon arrival.
• Maintains an organized front desk and entry area, manages lobby piano music, and ensures the lobby areas are clean and free of spills or other safety hazards.
• Ensures compliance with safety and regulatory requirements, including the use of personal protective equipment and emergency protocols.
• Participates in team meetings, reviews and updates daily logs and lists, and demonstrates commitment to serving patients and guests.
• Work in collaboration with Security to report/escalate any safety concerns through the proper channels.

Knowledge, Skills & Abilities:

• Awareness of cultural differences with the ability to accommodate each guest.
• Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy. Develops and maintains working relationships with coworkers and providers and other agencies.
• Receives and provides information as necessary while complying with policies and regulations (e.g. HIPPA).
• Addresses the public in a cheerful customer service-focused manner.
• Demonstrates competency in managing difficult conversations.
• Navigate rapidly changing situations, from evolving patient needs to technological advancements, by remaining flexible, continuously learning, embracing new challenges, and quickly recovering from setbacks.
• Addresses problems that are routine, somewhat repetitive, and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
• Makes decisions based on specific instructions, standard practices, and established procedures, which generally require little or no supervision.

Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes:

• Full medical, dental, and vision plans,
• Retirement plans,
• Paid time off (PTO),
• Tuition reimbursement for you and your dependents,
• Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
• And more! Visit

Important Notices:

***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.