Patient Services Coordinator - Hospital Medicine

Hospital Medicine Unit is a 30‑bed inpatient unit providing care to adult medical oncology inpatients with a diagnosis of solid tumor malignancies; primary services include genitourinary, breast, and internal medicine. Patients require nursing interventions for the management of chronic and acute disease‑related symptoms, pain control, treatment‑related side effects; chemotherapy and biotherapy administration: patient and family teaching. Ideal Candidate The ideal candidate must have a high school diploma or equivalent and three years of recent work experience. Prefer at least one year of recent patient care experience. Must be comfortable working with kids. Working Hours The job is 100% on‑site. Ideal candidate will work 3–12 hour shifts from 7 am–7 pm with rotating weekends and holidays. MD Anderson offers our employees Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week Group dental, vision, life, AD&D and disability coverage Paid time off (PTO) and extended illness bank (EIB) paid leave accruals Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs Tuition assistance program after six months of service Teachers retirement system defined‑benefit pension plan and two voluntary retirement plans Employer paid life, AD&D and an illness‑related reduced salary pay program Extensive wellness, recognition, fitness, employee health programs and employee resource groups Summary The primary purpose of the Patient Services Coordinator position is to provide and coordinate all tasks associated with patient services within an ambulatory setting; including but not limited to patient scheduling, physician and clinic template maintenance, expediting clinic flow, obtaining vital signs and preparing exam rooms, processing the accurate completion of all charge capture activities, assisting in the identification and authorization of managed care patients, and all other tasks as delegated by the Center Director. Key Functions Interpret and coordinate physician's orders to schedule diagnostic tests, procedures, treatments, and physician appointments. Collaborate with clinic management to maintain physician templates to ensure that waiting times by physician and patient care are kept to a minimum. Will ensure quality patient care in relation to the patient's prescribed diagnosis and treatment, and other directives from physicians, nurses, and/or administrators. Clearly and accurately convey appointment information to patients in a timely manner in person, by telephone, or in writing. Provide patients with pertinent information regarding their schedule and the preparations needed for ancillary appointments. Direct patients scheduled for diagnostic tests, treatment or other services using a clear and understandable voice. Manage, monitor, and facilitate completion of the patient scheduling process to ensure optimal efficiency in the clinic operations and resources while maintaining the institution's standards of customer service and quality patient care. Responsible for monitoring expediting clinic flow. Receive multiple telephone calls from internal/external customers, direct calls appropriately in an expedient, courteous and friendly manner. Take accurate and complete messages. Responsible for the security and confidentiality of patient information at all times. Will advise patients/family members of available services and use appropriate customer service skills when interacting with co‑workers, patients, and patient family members, internal/external customers. Maintain a highly professional and positive attitude regardless of workload and stress level. Utilize time in an efficient manner by completing duties as prescribed by due dates or patient's needs. Demonstrate initiative and seek out additional tasks. Other duties as assigned. Education Required: High school diploma or equivalent Preferred: Associate's degree Work Experience Required: 3 years relevant work experience Additional education may be substituted for required experience on a one-to-one basis Other Requirements Must pass a pre‑employment skills test as required and administered by Human Resources. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law. #J-18808-Ljbffr UT MD Anderson