Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support high-volume outreach and account support activities for vendors and clients. This is a contract position focused on delivering detail-oriented service, confirming payment and account details, and helping customers complete enrollment and setup requirements. The ideal candidate is comfortable managing frequent phone interaction, maintaining accurate records, and coordinating with internal teams to resolve account-related questions efficiently.

Responsibilities:
• Place a large number of outbound calls each day to connect with vendors and clients and confirm key account and payment details.
• Guide customers through payment methods, registration steps, and account expectations with clear and courteous communication.
• Enter new information and update existing records in internal databases while maintaining a high level of accuracy.
• Record conversations, status changes, and next steps so account activity is fully documented and easy to track.
• Reconnect with customers when registrations are unfinished or required details are still missing.
• Review account information for inconsistencies, investigate issues, and work directly with customers to correct discrepancies.
• Partner with cross-functional teams to help move account requests forward and support timely issue resolution.
• Consistently achieve performance expectations related to call volume, service quality, productivity, and customer experience.• Previous experience in customer service, call center support, or a similar client-facing role.
• Ability to manage both outbound and inbound calls in a fast-paced environment.
• Strong data entry and order entry skills with close attention to detail.
• Clear verbal and written communication skills with a detail-focused phone presence.
• Experience handling account updates, customer documentation, and follow-up activities accurately.
• Comfortable using internal systems and databases to maintain records and track interactions.
• Strong problem-solving skills and the ability to resolve account issues through research and outreach.