Delivery Associate Director

Req ID: 373684

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Associate Director to join our team in Arlington, Virginia (US-VA), United States (US).

Job Summary: 

The IT Service Delivery Director is a senior executive responsible for the end-to-end management of IT services, bridging technical operations with business strategy. They oversee the IT Service Desk, Deskside and Field Support Services, Business Relationship Management, Change/Configuration Management, Major Incident Management, Asset Management, and the Capital Equipment Replacement Program (CERP) – sometimes referred to as Capital Equipment Refresh.

The IT Service Delivery Director is responsible for ensuring delivery of a seamless user experience and adherence to defined Service Level Agreements (SLAs) while delivering measurable improvements as measured through Key Performance Indicators (KPIs). The Service Delivery Director contributes to client satisfaction through effective Business Relationship Management and oversees coordination of the Mission and Site Support Services to deliver the highest level of operational services, service management, change control, and continuous service improvement.

The Service Delivery Director provides periodic metrics and status reporting to client leadership team with recommendations on how to improve services, customer experience, and cost optimization. They will deliver management and control across Service Delivery functions, including scheduling and management of projects, initiatives, and other efforts aligned with delivering client objectives and goals.

Basic Qualifications:

• Bachelor’s degree in IT, Computer Science, Information Systems, Management, or a related field
• Minimum 10 years of experience in IT operations to include: 
  • Minimum 5 years of experience in a senior IT management or director role. 
  • Minimum 1 year of experience managing enterprise ITSM platforms (such as ServiceNow), cloud productivity tools, and hardware/software lifecycle management.
• ITIL Certification, such as ITIL Managing Professional (MP), ITIL Strategic Leader (SL), or ITIL Master. Framework to demonstrate a deep understanding of ITIL principal
• Ability to obtain/maintain a Public Trust clearance

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $104,558 - $242,031. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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