Cisco voice engineer

Networking (GSU Cisco Voice Engineer)

Location: Atlanta, GA (Local to Georgia only)

Duration: 12 Week Engagement

Hybrid schedule, five days a week, and the number of onsite days will be TBD based on project needs. Excluding university holidays and closures. Some nights and weekends work will be occasionally required.

Start date: March 25, 2024

GSU IIT seeks an experienced Cisco voice engineer to migrate the existing Cisco Unified Communication R11.5 Platform IP telephony system to R14.5 on new M6 BCS currently installed servers. This position will work closely with various GSU IIT departments and Cisco to achieve these goals and complete the project on time.

Project overview:

The Cisco Unified Communication Platform is currently in production and operational. For this project phase, we are proceeding with the upgrade from 11.5 on M4 BCS and M5 BCS servers to R14.5 on current M5 servers and newly installed M6 servers. This position is expected to serve as the technical lead of this project.

Responsibilities will include but are not limited to the following:

• Lead the system deployment of VOIP system upgrades across the system. This includes but is not limited to, installing the ISO and migrating all servers from M4 to M6 servers via PCD, running cluster-wide Readiness Upgrade task flow, and running Precheck COP files.
• Upgrade Publisher and (3) Subscriber nodes; upgrade Unity and other associated Cisco servers.
• Collect relevant data from all pertinent systems to be used as part of the implementation.
• Testing and validation of the system.
• Identify and ability to implement enhanced security functionality within the system.
• Provide operational support associated with post-deployment.
• Participate in project meetings.
• Provide system documentation training and handoff post-completion.
• Tune the environment to ensure the continued high performance of the system.

Skills required:

• Experience in designing, installing, and configuring large-scale voice communications hardware and software.
• Understanding of firewall policies and stateful connections
• Deep knowledge of network security, best practices, and protocols
• Experience with networking protocols, including TCP/IP, QSIG, SIP, H323, MGCP, and SCCP voice networking topologies.
• Experience working in a VMware virtual environment.
• Experience configuring voice gateways that include dial peers, SRST, SIP, H323, and MGCP protocols.
• Excellent troubleshooting skills and strong ability to troubleshoot complex telephony environments.
• Knowledge of VOIP encryption using Session Initiation Protocol (SIP) over TSL and of Secure Real-Time Transport Protocol (SRTP).
• Familiarity with HIPPA, SOX, GLBA, PCI, or other compliance guidelines is preferred.
• CCNA certification required, CCNP Preferred

Note: This resource must be local to Georgia.