AI Solutions Engineer

AI Solutions Engineer

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

The AI Solutions Engineer is responsible for designing, building, and evaluating managed AI agents that automate and augment work across Allegion. Embedded with teams throughout the business, this role learns their processes firsthand, translates needs into clear requirements and success criteria, and stands up agents that produce consistent, trustworthy results with the right level of human oversight. The role also builds the reusable patterns, templates, and evaluation practices that make each successive agent faster and safer to deliver.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

At Allegion, we are driven by a bold vision: redefining safety while empowering our employees to thrive. When you join our team, you become part of a culture that values innovation, purpose, and excellence. This role offers the benefits of our dynamic hybrid work model—combining in-person collaboration for meaningful moments with the flexibility of remote work. Since hybrid arrangements can vary based on the needs of the individual, team and business, your talent acquisition partner will provide specific hybrid details about this role.

We are committed to fostering a healthy work-life balance and building meaningful connections, ensuring you have the tools, resources, and support needed to excel in any environment. Together, we'll unlock your potential and create a lasting impact.

While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the hybrid schedule as needed at the Company's discretion.

What You Will Do:

• Embedding with teams across Allegion to learn their processes firsthand and identify where an agent will create measurable value.
• Translating unfamiliar business processes into clear agent requirements, scope, and success criteria.
• Designing and building agents that are safe, reliable, and produce consistent outputs.
• Defining what "good" means for each use case and building evaluations that measure accuracy, consistency, and regression over time.
• Deciding where human oversight is warranted - particularly for client-facing outputs or writes to systems of record - and designing those checkpoints in.
• Building reusable patterns, skills, templates, and best practices that standardize agent development across the company.
• Piloting agents with business users and leading acceptance testing before rollout.
• Partnering with data scientists, business partners, and peer AI teams to prioritize use cases and align on delivery.
• Applying responsible-AI practices and staying current with advances in agentic AI and evaluation methods.

What You Need to Succeed:

• Bachelor's degree in Computer Science, Engineering, Data Science, or a related technical field, or equivalent practical experience.
• 3+ years total experience delivering AI, software, or data solutions, including hands-on work building LLM-based applications or agents.
• Experience designing and building AI agents, including tool use, external system and data integration, and multi-step workflow orchestration.
• Strong proficiency with generative AI and large language models, including prompt engineering for reliable, high-quality outputs.
• Experience defining and implementing evaluations for AI systems that measure quality, consistency, and regression over time.
• Sound judgment on human-in-the-loop design - knowing when oversight is warranted and designing effective review checkpoints.
• Requirements-discovery and facilitation skills - able to embed with a business team, learn an unfamiliar process quickly, and translate it into clear requirements.
• Strong Python proficiency and hands-on experience with cloud platforms; Azure preferred, AWS or GCP acceptable.
• Excellent communication skills, with a proven track record of working effectively with both technical teams and non-technical stakeholders.
• Comfortable establishing new standards and patterns in ambiguous, greenfield territory and refining them with partner teams.
• Ability to work independently and collaborate effectively, in person and remotely.
• Analytical approach to problem-solving, sense of urgency, ability to manage multiple initiatives, and self-direction in keeping current with rapidly changing technology.
• Experience with the Model Context Protocol (MCP) or similar frameworks, and with integrating systems of record or CRM platforms (e.g., Microsoft Dynamics), is a plus.
• Experience in a customer-facing, consulting, solutions-engineering, or forward-deployed role is a plus.
• Background in data science, machine learning, or applied statistics, particularly in evaluation or measurement methodology, is a plus.

Why Work for Us?

• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
• You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
• You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You'll Get from Us:

• Health, dental and vision insurance coverage, helping you "be safe, be healthy"
• Unlimited Paid Time Off
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
• Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
• Life Insurance – Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement
• Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can "serve others, not yourself"
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

Apply Today!

Join our team of experts today and help us make tomorrow's world a safer place!

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.