Part Time Teller

Position Overview As a Part Time Teller within PNC's Retail Branch organization, you will be based in Louisville, KY at the Stony Brook Retail Branch. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. Job Description Delivers a unique customer experience aimed at improving customer financial well‑being and creating loyalty while increasing share of wallet. Processes a variety of customer interactions, educates customers on alternatives available for their financial interactions, identifies banking opportunities during the customer interaction and refers as appropriate, performs lobby engagement activities, educates customers on options for managing financial transactions, applies product and procedural knowledge to solve customer's problems, adheres to all policies and procedures, and ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately. Responsibilities Process a variety of customer interactions. Educate customers on alternatives available for their financial interactions. Identify banking opportunities during the customer interaction and refer as appropriate. Identify opportunities through meaningful conversations with customers, making appropriate referrals to branch staff. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions by leveraging technology, tools and resources. Apply product and procedural knowledge to solve customer's problems. Adhere to all policies and procedures, demonstrating sound judgment within established limits. Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. The following skills, competencies, work experience, education, and required certifications/licensures are needed. Preferred Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies, Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs. Work Experience: Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education: No Degree. Certifications: No Required Certification(s). Licenses: No Required License(s). Benefits Medical/prescription drug coverage (with a Health Savings Account feature). Dental and vision options. Employee life insurance. 401(k) with PNC match, pension and stock purchase plans. Back‑up child/elder care; adoption, surrogacy, and doula reimbursement. Educational assistance, including select programs fully paid. Robust wellness program with financial incentives. Paid time off: parental leave, up to 11 paid holidays each year, 7 occasional absence days (unless otherwise required by law). Part‑time employees accrue vacation time based on hours worked and may use it after 90 days of service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. All information provided will be kept confidential and used only to the extent required to provide reasonable accommodations. Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA). #J-18808-Ljbffr