Front Desk Agent

divh2Front Desk Agent/h2pThe Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner./ppPay Range: $15.00 per hour based on experience and qualifications/ppEssential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppResponsibilities:/pulliGreet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotels system, verifying reservation details, address, and payment information./liliPromote and enroll guests in the hotels loyalty program, providing recognition and benefits to members./liliProcess payments during check-in and check-out, manage a house bank, and accurately report daily receipts./liliAssist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges./liliRespond promptly and effectively to guest complaints, providing solutions and escalating as necessary./liliAnswer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy./liliAssist with hotel shuttle or transportation services, ensuring timely and courteous service./liliAssist guests with luggage upon arrival and departure./liliBe knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests./liliManage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes./liliBe aware of and prepare for incoming VIP guests./liliFollow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager./liliExhibit a positive and cooperative attitude as part of the team./liliCommunicate effectively with coworkers and contribute to a supportive work environment./liliHandle and account for keys properly./liliUnderstand and adhere to emergency procedures and security policies./liliEnsure the confidentiality and protection of guest room numbers./liliPromote hotel amenities and upgrades to guests to enhance their experience and increase revenue./liliMust maintain a neat, clean, and well-groomed appearance in accordance with company standards/li/ulpQualifications:/pulliEducation: High School diploma or equivalent./liliExperience: Prior experience in a customer service role preferred./liliStrong verbal and written communication skills./liliBasic computer skills./liliKnowledge of the hotel, its services, and the surrounding area./liliAbility to stand for extended periods, up to 8 hours./liliAbility to lift up to 15 lbs on occasion./liliWillingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs./li/ulpTaking Care of You Our Benefits/ppAt Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Heres a look at what we offer to help take care of you and your loved ones:/ppHealth Wellness/pulliMedical/liliDental/liliVision/liliFlexible Spending Account (FSA)/liliHealth Savings Account (HSA)/li/ulpFinancial Security Peace of Mind/pulliBasic Life Insurance ADD/liliVoluntary Life Insurance/liliVoluntary Short-Term Disability/liliVoluntary Long-Term Disability/liliCritical Illness, Hospital Indemnity Accident Plans/liliPet Insurance/lili401(k) Retirement Plan/li/ulpTime to Recharge/pulliPaid Time Off (PTO), available as its accrued/li/ulpIvy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics./ppIvy Hospitality participates in E-Verify/ppThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future./p/div