Patient Services Representative - Call Center - Lawrence, MALawrence, MA

Patient Services Representative - Call Center - Lawrence, Ma

Position Summary:

We are seeking a highly motivated and professional Patient Services Representative - Call Center to join our dedicated dermatology team. This role is vital in delivering exceptional support to both our patients and providers, ensuring a seamless and positive patient experience. Our practice is celebrated for its welcoming and compassionate environment, fostering trust and comfort during each patient interaction.

Essential Functions:

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries. Triage, route, and escalate concerns while maintaining a high standard of customer service and sensitivity.

Acquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices.

Collaborate with team members and leadership to identify and implement process enhancements. Actively contribute to new practice rollouts, training, and documentation efforts.

Participate in all assigned training sessions, roundtable discussions, and professional development opportunities to stay informed and enhance skill sets.

Maintain consistent and dependable attendance while demonstrating flexibility to meet practice needs.

Perform other responsibilities as assigned, contributing to the success and efficiency of the team.

Knowledge, Skills, & Abilities:

High school diploma or equivalent.

A minimum of 0-1 year in customer service, preferably in a call center, healthcare, or retail setting. Experience in a medical environment is a plus.

Proficiency in navigating multiple computer systems and familiarity with Microsoft Office applications.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands:

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

Physical Requirements:

Occasionally required to stand, walk, and sit for extended periods.

Use hands to handle objects, tools, or controls; reach with hands and arms.

Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.

Occasionally lift, push, pull, or move up to 20 pounds.

Vision Requirements:

Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note: This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.