Patient Access Representative

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as family.

Caregivers in the Patient Registration Area are the first point of contact for many of Akron General's patients. As a Patient Access Representative, you will ensure patients, families and visitors have an exceptional experience, from the moment they enter the hospital to the time they return home. This position is a great steppingstone to others in Customer Service or departments within the Cleveland Clinic system.

This is a regular PRN position, with caregivers working nights between 11:00PM - 7:30AM.

A caregiver who excels in this role will:

• Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures.

• Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments.

• Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information.

• Schedule services and provide the physician's office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.

• Complete questionnaires to assist departments with preparing for patients.

• Utilize the screening tool for self-pay patients to determine any possible payer source.

• Refer patients to financial counselors.

• Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).

• Obtain, scan and index physician orders.

• Cross train to staff all patient access areas.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• One year of customer service work experience OR higher education and training

• Proficiency in data entry

• Knowledge of medical terminology

• Excellent customer service skills

Preferred qualifications for the ideal future caregiver include:

• One year of hospital clerical or billing work experience

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $17.50

Maximum hourly: $17.50

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities