The Nest - Resource Navigator

• Base Pay $25.00 / Hour
• Employee Type Full Time

Job Summary:

The Resource Navigator coordinates services, activities, referrals, tracking systems and events between health clinics and the HealthConnect system to improve outcomes for young adults served within various Janus Youth Programs. This position requires the maintenance of trusted community and client relationships.

• Assist participants with social issues like houselessness, substance abuse and mental health resources, and food insecurity resources.
• Assist participants with organizing their medical care by making follow-up appointments, filling prescriptions, and connection to specialty health as needed.
• Coordinates transportation and escorts participants to necessary appointments.
• Support participants through providing resources to connect to benefits and public assistance program; examples are health insurance, food stamps, and other resources as needed.
• Build rapport with participants to engage them in their care plan, offering encouragement and guidance in addressing their behavioral health needs.
• Assist participants in scheduling follow-up appointments with behavioral health providers, primary care physicians, or other relevant services.
• Connect participants to community resources that address social determinants of health (e.g., housing, food, transportation) that may impact their mental health or substance use recovery.
• Maintain accurate records of patient interactions, interventions, and referrals in the Care Coordination System (CCS)
• Be the system coordinator and point of contact for participants and families. May assume advocate role on the patient’s behalf to ensure approval of the necessary services or accessibility of needed resource(s) for the member in a timely fashion.
• Increase access to health and heath care services through innovative health models, virtual care strategies and collaborative community partnerships.
• Ability to work independently with accountability and exercise sound judgment, discretion, and professionalism at all times.
• Models professional communication and fosters a positive, collaborative work environment with other Navigators and Case Managers.
• Performs other duties as assigned.

Qualifications:

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employees or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Education & Experience:

An associate’s degree in social services or a similar subject is required for this role. In addition to the education requirement, this position requires 1 year of related experience. An equivalent combination of education, training, and experience may be used to satisfy these requirements.

Certificates, Licenses, and/or Registrations:

This position requires a valid driver’s license, an acceptable driving record, and automobile liability coverage or access to an insured vehicle. This position requires First Aid and CPR certification.

Travel Requirement:

• This position requires regular (21-50% of the position) travel related to the job duties above.
• Travel will primarily consist of day trips.

Knowledge, Skills, & Abilities:

• Communication: The ability to effectively convey information and ideas through written, verbal, and non-verbal means.
• Interpersonal Skills: The ability to interact and communicate effectively with others in various professional settings.
• Cultural Competence: The ability to understand, appreciate, and adapt to different cultures, beliefs, and perspectives.
• Customer Service: The ability to provide excellent service and meet the needs of participants and landlords.
• Emotional Intelligence: The ability to recognize, understand, and manage one's own emotions and the emotions of others.
• Relationship Building: The ability to establish and maintain positive relationships with colleagues, clients, and stakeholders.
• Conflict Management: The skill to identify, address, and resolve conflicts in a constructive manner to achieve positive outcomes.
• Problem Solving: The ability to analyze situations, identify problems, and develop and implement effective solutions.
• Coaching/Mentoring: The ability to guide and develop others to improve their performance and achieve their goals.
• Ethical Decision Making: The ability to make morally sound decisions based on ethical principles and values.

Physical Demands & Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

• Moves regularly throughout the day between the office, community locations, and client residences.
• Prolonged periods sitting or standing at a desk and working on a computer.
• Performs repetitive tasks requiring manual dexterity, including typing, writing, filing, copying, and the use of standard office equipment.
• Must be able to occasionally lift, carry, push, and/or pull up to 30 pounds.
• Communicates regularly throughout the day via email, messaging platforms, phone calls, and in-person interactions.
• Must be able to walk, climb stairs, and navigate a variety of residential environments to access client homes and apartments.
• May assist clients with light moving tasks, including transporting or carrying household items as part of housing support services.
• May involve exposure to communicable diseases, including but not limited to common illnesses such as colds, tuberculosis (TB), hepatitis, infectious meningitis, and HIV.
• May involve interaction with individuals who are experiencing stress, frustration, or crisis situations.
• The typical noise level is moderate.

This position description is intended to give the reader a general idea of the overall purpose and the main activities and responsibilities that are intrinsic to this position. While this description is intended to be representative, it is not intended to be limiting.