Beverage Server

Blue Lake Casino & Hotel

POSITION DESCRIPTION

MANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARY

Job Title: Beverage Server

Department: F&B - Lounge

Reports To: Shift Supervisor

FLSA Status: Non-Exempt

Prepared By: Human Resource Manager

Revised Date: May 14, 2013

Approved By: Casino Manager

Approved: May 14, 2013

Position open until filled.

JOB SUMMARY

Serves beverages and food, accepts money and makes change, stocks supplies, and assists bartender as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Serves alcoholic and non-alcoholic beverages quickly, responsibly, and professionally.
• Maintain stock supplies.
• Assisting in keeping the lounge area clean, sanitized and presentable.
• Provide quality customer service.
• Maintain clean casino floor and Lounge (glasses, bottles, cups, ashtrays etc.).
• Accurately counts and reconciles revenue.
• Assists bartenders as needed.
• Promotes lounge menu.
• Presents menu, answers questions, and makes suggestions regarding drink service.
• Writes order on check or memorizes it.
• Relays orders to bar or kitchen and serves drinks from service bars.
• Garnishes and decorates non-alcoholic beverages prior to serving.
• Totals bill, accepts payment, and make correct change.
• Routinely clears and resets counters and/or tables.
• Must wear black non-slip boots.
• Other duties as assigned.

Promotes the following within the department and among all Team Members:
• Creates an atmosphere of FUN for all casino guests.
• Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.
• Maintains a professional departmental, company and community reputation.

Blue Lake Casino & Hotel requires Team Members, on a continual basis...
• To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
• To maintain a professional departmental, company and community reputation.
• To enforce performance standards, policies and procedures as they relate to the department.
• To maintain a consistent, regular attendance record.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) and three months related experience and/or training.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.


REASONING ABILITY


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATION S

• While employed, you must maintain a valid and active Blue Lake Tribal Gaming Commission License.
• Must complete TIPS (Training for Intervention Procedures) training for serving alcohol responsibly within three months of being employed and maintain a valid certificate while employed thereafter.

OTHER QUALIFICATIONS

Must be at least 21 years of age.

PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to stand and talk or hear. The Team Member frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell. The Team Member is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The Team Member must rarely lift and/or move up to 50 pounds and regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT


The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is frequently exposed to cigarette smoke and occasionally exposed to hazards of wet floors. The noise level in the work environment is usually very loud.