Director of Operations

JOB DESCRIPTION: DIRECTOR OF OPERATIONS

Position/Title: Director of Operations Exempt/Non-Exempt: Exempt Reports to: President

GENERAL SUMMARY OF POSITION:

The Director of Operations provides executive leadership, operational strategy, and commercial alignment across manufacturing, supply chain management, customer services, and field sales execution for a national roofing platform. Reporting to executive leadership, this role oversees end-to-end plant operations, inventory control, global/domestic procurement, logistics, and vendor management, while bridging operational capability directly with commercial sales strategy. The ideal candidate blends operational rigor and LEAN methodologies with strong financial acumen (P&L, Balance Sheet, margin optimization, and cost modeling) to drive scalable growth, protect margins, and optimize inventory capacity across nationwide network facilities.

CORE & ESSENTIAL:

TASKS:

Operations, Manufacturing & Footprint Optimization Lead, scale, and optimize multi-site manufacturing and distribution facilities supporting national roofing product lines. Act as the strategic partner to Plant Managers and facility leaders, establishing, operational KPIs, capacity planning, and Lean production workflows (e.g., Just-In-Time staging, Kanban, damage mitigation). Drive operational excellence, plant floor productivity, safety protocol compliance, and continuous improvement across all manufacturing operations. Evaluate manufacturing footprint efficiency, lead operational integration of acquisitions/expansions, and partner with third-party contract manufacturers to reduce cost structures. Supply Chain Management & Inventory Control Oversee comprehensive supply chain management, encompassing domestic and global procurement, freight tracking, customs/3PL management, and inbound material flow. Lead national inventory capacity control, factory warehouse storage utilization, raw material stock levels, and finished goods placement across all regional hubs. Direct inventory accuracy programs, cycle counting, safety stock calculations, ERP/WMS system governance, and demand forecasting aligned with national sales cadence. Proactively identify geopolitical risks, material shortages, and freight delays to implement data-driven contingency plans, eliminating supply-driven delivery bottlenecks. Financial Acumen & Strategic Execution Maintain oversight of operational budgets, COGS, inventory valuation, and unit economics to drive EBITDA expansion and working capital optimization. Build financial models, capital expenditure (CapEx) business cases, and cost-benefit analyses for supply chain investments, footprint consolidations, and equipment upgrades. Lead annual operating plans (AOP), operational forecasting, margin bridge analysis, and cost reduction strategies in tandem with finance leadership. Implement disciplined Sales & Operations Planning (S&OP) processes to bridge corporate financial targets with production capabilities and sales demand. Sales & Commercial Alignment Serve as the executive operational liaison between plant production/supply chain teams and national sales organizations, ensuring seamless order execution and high customer satisfaction. Collaborate with sales leadership on commercial execution, regional product availability, long-term demand planning, and service level agreements (SLAs). Align manufacturing schedules, distribution hubs, and supplier agreements to support sales growth, new product introductions (NPI), and market share expansion. Other duties as assigned

QUALIFICATIONS & SKILLS:

Possession of a Bachelor’s degree in Business Administration, Finance, Accounting, Operations Management, or Engineering is required. Advanced degree (MBA) preferred. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. 10+ years of progressive operations, supply chain, and manufacturing leadership experience within building products, roofing, construction materials, or related heavy industrial sectors required. Demonstrated track record of oversight in multi-site plant operations, global/domestic logistics, and large-scale inventory management. Strong background in P&L management support, cost accounting, Balance Sheet/working capital optimization, financial modeling, and CapEx justification. Proficiency in enterprise ERP/WMS systems (e.g., SAP), demand forecasting, S&OP execution, 3PL management, and inventory cycle controls. Applied expertise in Lean Manufacturing, Six Sigma principles (Six Sigma Black Belt preferred), and workflow standardization. Demonstrate an aptitude to read and write specifications as well as possess strong problem-solving skills and the ability to determine solutions for customers. Must be results-oriented and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills. Proficiency in using Microsoft Office Suite applications. Adherence to health and safety regulations (e.g. use of protective gear). Willingness and ability to travel to visit production plants, regional distribution hubs, and commercial sales meetings (up to 20–40% travel required). Driving is a requirement for this position. Must have the ability to travel both domestically and internationally, so the ability to travel by plane, operate a motor vehicle and maintain a driver’s license are required. Must have a vehicle in good working condition and ensure it meets all safety, insurance, and legal requirements. Overnight domestic and international travel required.

PHYSICAL REQUIREMENTS:

Ability to communicate orally in a clear, concise and effective manner with the customers, account representatives, company representatives, management, staff, and the public in face-to- face, one-on-one and group settings. Ability to use a telephone for communication. Ability to maintain regular, predictable, and punctual attendance at the facility or assigned job locations is essential. Ability to establish and maintain effective working relationships with others. Use office equipment such as a personal computer, copier and facsimile machines. Ability to communicate in writing in a clear, concise and effective manner. Sit, walk and/or stand for extended time periods. Hearing and vision required to be within normal ranges. Ability to accurately distinguish color variation. Carry, push, pull, reach and lift up to 50 lbs. Read at, above, and below shoulder height. Occasionally stoop, kneel or crouch. Sufficient manual dexterity required to operate equipment. Normal range of tolerance to household and other types of typical industrial/ construction chemicals and solvents. Must have the ability to travel by plane, operate a motor vehicle, maintain a valid state motor vehicle driver license, and maintain an acceptable motor vehicle driving record. Ability to occasionally work evenings, weekends, and overnight travel required.

EQUAL OPPORTUNITY EMPLOYER:

The Company is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, military status, protected veteran status, marital status, gender identity or expression, transgender status, citizenship, sexual orientation, age, disability, or any other legally protected characteristic under applicable law. The Company is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with The Company, please send an e-mail to to let us know the nature of your accommodation request and your contact information. The Garland Company