Member Service Representative Part Time

Job Description

Job Description

Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?

Then this is the job for you. We are the winner of the 2019 nationally recognized people first award for Planet Fitness! We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!

Leadership Mission Statement: "Empowering our servant hearts to transform Lives"

Role Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner, check members in, new member sign-ups, take prospective members on tours.
• Facilitate needed updates to members accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Benefits

• Free black card membership
• Access to company Audible account
• Opportunities for advancement
• Ongoing leadership training
• Full time employee health insurance
• Free staff lunch each month
• Personal Finance class
• 401K with up to 4% match (full-time team members)

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.