Data Entry Specialist/Customer Support/Office clerk

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Paid time off
• Training & development

Position Overview

We are looking for a hands-on, detail-oriented, and responsible team member to join our small and fast-paced company.

This is a multi-functional position supporting data entry, order processing, accounts receivable, customer service, sales support, and general office administration . As a small company, we need someone who is willing to wear multiple hats, take initiative, and help wherever needed .

Key Responsibilities

• Enter customer and sales order information accurately into the company's ERP/OMS system .
• Create shipping labels, invoices, and order paperwork.
• Receive inventory into the system and maintain accurate records.
• Process credit card payments and assist with Accounts Receivable follow-up.
• Monitor past-due invoices and work with customers, sales representatives, and managers to collect payments.
• Review open sales orders and prepare paperwork for the warehouse.
• Monitor backorders and coordinate shipments when inventory becomes available.
• Prepare monthly AR and Open Sales Order reports and distribute them to Sales Managers.
• Answer wholesale customer phone calls and respond to customer service/order emails.
• Assist Sales Managers with rep kits, samples, trade shows, and other sales-related activities.
• Book flights and hotels for trade shows and business travel.
• Purchase office supplies and assist with general office administration.
• Perform other duties as assigned by the supervisor.

Qualifications

• Previous experience with ERP/OMS systems and data entry required.
• Strong Microsoft Excel skills; experience with VLOOKUP required.
• Fast and accurate typing skills.
• Strong attention to detail and accuracy.
• Good organizational and follow-up skills.
• Able to handle multiple tasks and prioritize work in a fast-paced environment.
• Good written and verbal communication skills.
• Responsible, dependable, and willing to take initiative.
• Comfortable working in a small-company, hands-on, multi-functional environment .
• Customer service, order processing, AR, or wholesale experience is a plus.

Annual Review of Job Duties

Job duties will normally be reviewed annually, typically at the end of the year. The Company reserves the right to modify or change job duties as necessary based on business needs.

Qualifications
2 years experience with data entry on ERP system
Good at Microsoft, esp. Excel, familiar with Vlookup
Typing speed 45 words and above
Associate degree above, Bachelor's degree preferred