Marina Assistant

Job Title: Office AssistantDepartment: Operations / AdministrationReports To: City ManagerFLSA Status: Non-exemptWork Schedule: This role is required to work during normal business hours with occasional after-hours work as needed.Work Location: In-person at assigned Diamond Parking office location.Position Overview:The Office Assistant is responsible for performing customer service, administrative, and clerical tasks to support efficient office operations. This includes answering escalated calls, supporting the customer service team, and assisting with file management, data entry, and other office functions.Key Responsibilities:Include but are not limited to the following, as additional duties and responsibilities may be assigned:Customer Support: Handle escalated supervisor-level phone calls and forward to manager if unresolved. Provide training and direction to customer service representatives and oversee workflow to ensure timely and consistent service.Administrative Support: Perform general clerical duties including filing, opening and coding mail, and organizing records.Communication: Answer incoming calls, talk with customers, receive complaints, and reconcile accounts.Data Entry: Enter and maintain accurate records and information in required systems.Special Projects: Assist with various administrative projects as assigned.Supervisory Responsibilities:This role does not have direct supervisory responsibilities.Required Qualifications:Education/Experience: One-year certificate from a college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.Language Ability: Ability to read and comprehend simple instructions and short correspondence. Ability to write basic correspondence and effectively present information in one-on-one or small group situations.Mathematical Skills: Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and interpret bar graphs.Reasoning Ability: Ability to apply common sense and follow detailed but routine written or oral instructions. Able to resolve problems involving a few concrete variables in standardized situations.Physical Demands and Work Environment:Physical Demands: Regularly required to use hands to finger, handle, or feel; reach with hands and arms. Frequently required to stand, walk, and sit; occasionally required to climb or balance. Must occasionally lift and/or move up to 25 pounds.Work Environment: Noise level is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.Diversity Commitment:Diamond Parking is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.Acknowledgment and Acceptance:This job description outlines the primary responsibilities and requirements for the Office Assistant role.I acknowledge that I have received, read, and understand the job description for my position.I understand that this job description is intended to provide a general overview of my job responsibilities, duties, and qualifications. It does not constitute an employment contract or guarantee of continued employment. Diamond Parking reserves the right to modify, interpret, or apply this job description as needed to meet business needs, in compliance with applicable laws.I acknowledge that I am expected to perform the essential functions of my role with or without reasonable accommodation and that I will seek clarification from my supervisor or Human Resources if I have any questions regarding my responsibilities.I understand that my employment is at-will, meaning that either I or the company may terminate my employment at any time, with or without cause or notice, subject to applicable laws and agreements.By signing below, I confirm that I have reviewed and understand my job description. #J-18808-Ljbffr