Non-Paid Event Support Volunteer

Job Title:

Event Support Volunteer


Department/Group:

Multiple Departments

Location:

El Paso, TX

Travel Required:

Some travel in WSB region (West Texas) and state.

Level/Salary Range:

$ 0.00

Position Type:

Volunteer

Job Description

Workforce Solutions Borderplex is one of 28 public workforce development boards in Texas serving the six-county Borderplex region.

We are a non-profit opportunity incubator, personalizing the career path and connecting the right people to the right positions. With the tools, programs, and services we provide, we know you can do anything you put your heart into. Our organization and its initiatives have been recognized and awarded by the Texas Workforce Commission for our innovative approach to assisting employers and job seekers.

WSB serves in the spirit of community support. What we do is so important, but we don't do it alone. We serve the regional business community. Our mission is to help them grow stronger so they can create better jobs. We also prepare people to fill those jobs and achieve a sustaining and fulfilling career.

WSB exhibits a growth mindset. We seek individuals who buy into this mission and lead by example by being good stewards of our financial resources, work efficiently to stretch our resources, and support the organization and its community partners so we can collectively elevate the regional economy. Our values include transparency, innovation, accountability, research-driven, impact-driven, integrity, collaboration, and empathy. Join this high-performing team and support a thriving regional economy!

SUMMARY/OBJECTIVE

Ensure successful implementation events by providing hands-on support and helping with day-of activities effectively. Create a welcoming and positive environment for individuals, addressing their needs and ensuring they feel valued and engaged throughout the event. Serve as a point of contact for participants, delivering clear instructions and timely information to enhance event flow and participant satisfaction. Collaborate closely with the Volunteer Events Coordinator to facilitate smooth operations, from setup to cleanup, ensuring all tasks are completed efficiently.

Role and Responsibilities

Depending on organizational needs, may:

• Setup Tables, chairs, event layout
• Welcome and check in individuals at the events
• Handout promotional items or other items to participants.
• Guide individuals to certain areas or workshops
• Answer questions about the event
• Ensure employers or participants of the event have all necessary supplies and resources
• Maintaining a Positive Atmosphere: Encouraging a welcoming environment and assisting with any issues that arise during the event.
• If food is provided, help to manage the refreshment area, ensuring it's stocked and tidy.
• Encouraging attendees to connect and network, possibly facilitating introductions between job seekers and employers.
• Tear down and clean up the event after it is over
• Support staff with an additional day of event duties that may arise

Experience and Education Requirements

High school diploma or equivalent GED, 18 years of age and older

KNOWLEDGE, SKILLS, ABILITIES

• Communication Skills: Ability to convey information clearly and effectively to both job seekers and employers.
• Customer Service Orientation: Providing a friendly and helpful experience to all attendees, addressing their needs and concerns.
• Organizational Skills: Managing tasks efficiently, including setup, registration, and overall event logistics.
• Problem-Solving Abilities: Quickly addressing any issues that arise during the event, whether logistical or related to attendees' needs.
• Attention to Detail: Ensuring all materials are prepared and tasks are executed accurately, from registration to booth setup.
• Basic Technology Skills: Familiarity with common software and tools, such as spreadsheets or presentation software, and handling AV equipment if needed.
• Time Management: Effectively managing one's own time and prioritizing tasks during a busy event.
• Teamwork: Collaborating with other volunteers and staff to ensure a smooth and successful event.
• Cultural Competence: Understanding and respecting diverse backgrounds and experiences, ensuring an inclusive environment for all attendees.

JOB SPECIFIC COMPETENCIES

• Attention to Detail: Ensures information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled.

• Problem Solving: Proficient in identifying issues, analyzing options, and creating practical solutions.
• Adaptability: Flexible and able to adjust strategies in response to changing circumstances.
• Motivating Others: Inspires others' commitment to their work and organizational excellence.

GENERAL/ORGANIZATIONAL COMPETENCIES

• Quality/Compliance: Achieving a standard of excellence with our work processes and outcomes, honoring the organization's policies and all regulatory requirements
• Customer focus: Striving for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the customer rather than our department or the organization.
• Communication: Balancing listening and talking, speaking, and writing clearly and accurately, influencing others, keeping others informed
• Collegiality/Collaboration: Being helpful, respectful, approachable, and team-oriented, cooperating with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve results.
• Initiative: Taking ownership of our work, doing what is needed without being asked, following through
• Efficiency: Planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things
• Continuous Learning & Self Development: Being receptive to feedback, willing to learn, embracing continuous improvement, and proactively investigating new perspectives, approaches, and behaviors.
• Integrity/Transparency: Upholds social, ethical, and organizational norms and values; firmly adhere to codes of conduct and ethical principles; behaves consistently and is open, honest, and trustworthy; acts without consideration of personal gain.
• People management (for those with direct reports): Setting clear expectations, reviewing progress, providing feedback and guidance, and holding people accountable.

Additional Notes

Successful clearance of local and/or state background checks. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the volunteer

for this job. Duties, responsibilities, and activities may change at any time with or without notice based on business needs.

EEO/ADA

Workforce Solutions Borderplex provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.