Agile Scrum Master

Agile Scrum Master Location: Plano, TX / Charlotte, NC (Hybrid) Role Overview As a Contractor Scrum Master supporting Technology Infrastructure Priorities, you will enable an Agile team within a Scaled Agile (ART) environment. This role involves delivering technology outcomes across Database, Middleware, and Messaging platforms. You will be accountable for facilitating the Scrum operating rhythm, strengthening delivery predictability, managing dependencies, and ensuring alignment with Enterprise Change Management and other policy requirements. Key Responsibilities Facilitate and improve Scrum ceremonies: Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Review/Demo, and Retrospectives. Lead PI Planning preparation for the team, ensuring objectives, dependencies, risks, and capacity assumptions are ready. Create stakeholder transparency by communicating plans, progress, risks, and dependencies using Jira and Jira Align. Proactively manage delivery risk through dependency mapping, impediment removal, and escalation as needed. Partner with the Product Owner/Product Manager to maintain a healthy backlog with clear priorities and ready stories. Leverage Copilot Chat (AI) to help formulate and decompose deliverables into epics and user stories, applying human validation. Use Jira Software Plans (Advanced Roadmaps) to validate and communicate the team's plan. Own the operating rhythm for Plans hygiene, resolving warnings to maintain trustworthy roadmap views. Use metrics (e.g., WIP, cycle time, throughput) to drive improvement and coach the team. Coach for team health and performance, focusing on psychological safety, conflict navigation, and continuous improvement. Represent the team in ART coordination (Scrum of Scrums / ART syncs) to resolve dependencies. Required Qualifications Education: Bachelor's degree in a technical field or equivalent work experience. Experience: 10+ years of delivery experience on Agile teams in complex enterprise environments. 1+ years of demonstrated use of Copilot Chat (AI) prompt patterns for story mapping and backlog refinement. Scaled Agile experience in an ART model, including PI Planning and execution. Experience supporting production readiness and operational handoffs with Operations/SRE. A hybrid schedule requirement of a minimum of 3 days per week onsite. Technical Skills: Strong working knowledge of Jira and Jira Align for planning, reporting, and dependency visibility. Hands-on Jira expertise, including strong JQL proficiency. Hands-on proficiency with Jira Software Plans (Advanced Roadmaps), including resolving plan warnings. Practical experience using Copilot Chat (AI) to accelerate deliverable formulation and decomposition. Preferred Qualifications Mastery in Scrum facilitation and coaching. Strong facilitation skills across multiple organizational levels. Ability to influence, remove obstacles, and motivate people without direct authority. Executive-ready communication skills for written updates and risk framing. Experience with backlog requirements rigor, including story splitting and acceptance criteria. Metrics-driven improvement using flow and predictability signals. Comfort operating in governance/change-control environments. Strong partnership with Product Owner/Product Manager and Engineering leadership. Advanced coaching techniques (e.g., Liberating Structures). Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. Apex Systems