Customer Service Representative

Note: The position is Onsite (No Remote work). Position Details: Position: Fraud & Claims Operations Representative 2 (Customer Service Representative) Industry: Banking/Financial Services Job duration: 6 months (Possible Extension/Conversion) Location: Des Moines, IA 50309 (On-site - No Remote work) Schedule: MondayFriday (8 AM - 5 PM / 9 AM - 6 PM Central Time) Pay Range: $18-19/hour Tentative Start Date: 09/21/2026 Day-to-Day Responsibilities: This role will handle incoming calls. Handle incoming calls and investigate potentially fraudulent activity. Recommend process and tool improvements that increase the efficiency of fraud and claims operations. Prioritize work independently and provide day-to-day leadership and mentorship to the Fraud & Claims team. Identify and submit customer complaints when applicable. Provide guidance and subject matter expertise to less experienced staff on complex fraud and claims matters. Required Skills: Call Center/Contact Center/Customer Service Experience. Nice to Have Skills: Bilingual - English and Spanish. Fraud and claims operations experience. Proficiency with MS Office applications, including Excel and Outlook. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.