ServiceNow Software Engineer

Job Title ServiceNow Software Platform Engineer Job Overview GDIT is looking for a ServiceNow Software Platform Engineer to maintain the development, test, and production ServiceNow environments for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL. Key Responsibilities Maintain ServiceNow systems, including workflow development, bug fixes, enhancements, and upgrades. Develop and maintain service catalog items, states, flows, and UI policies. Monitor system stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps. Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities. Support configuration of workflows, business rules, UI policies, and client scripts. Collaborate with cross‑functional teams to gather requirements and translate them into technical solutions. Participate in Scrum processes, testing, debugging, and documentation of ServiceNow modules. Patching and maintaining ServiceNow system solutions in a Linux environment. Assist in delivering best practices for ITIL and Agile frameworks for IT Services. Configure application fields, forms, views, email notifications, acceptance roles, and access control. Customize core applications such as Incident, Problem, Change, Requests, and Service Catalog. Support end users in resolving ServiceNow support issues. Required Qualifications U.S. citizenship with current/active Secret clearance (TS eligibility possible). Bachelor’s Degree in Computer Science, Information Systems, or a related field. At least 2–5 years of experience implementing ServiceNow. 1–3 years’ experience with patching and maintaining ServiceNow systems in a Linux environment (preferred). Experience with Scrum methodology and ServiceNow web services. Knowledge of incident, problem, change, and request management processes. Hands‑on experience with ServiceNow HTML, CSS, AngularJS, Jelly scripts, and RESTful API web services. Strong scripting skills in JavaScript and CSS. ServiceNow Certified System Administrator certification is preferred. ITIL v4 Foundation certification or equivalent is desirable. Knowledge of ITIL engineering methods and Agile frameworks. Benefits & Compensation Competitive salary range: $112,840 – $142,600 (based on experience, location, and contractual requirements). On‑site work only (no remote, telecommuting options). 40 hours per week; less than 10% travel required. Comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, disability, life, and other insurance options. Equal Opportunity Statement Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans. All qualified applicants will receive consideration for employment regardless of citizenship, race, color, religion, sex, national origin, age, disability or protected veteran status. #J-18808-Ljbffr General Dynamics Information Technology